5 Steps To Becoming a TICO Certified Travel Counsellor or Supervisor/Manager In Ontario

December 8, 2017 Uncategorized

All individuals wishing to sell travel services in Ontario must meet TICO’s Education Standards and obtain the required Travel Counsellor Certification.  It’s the law.

TICO Exam, Travel Counselor, Travel Agent

There are two levels of exams, the Travel Counsellor Exam for those who wish to sell or counsel for the purpose of selling travel services on behalf of an Ontario registered travel agency, and the Supervisor/Manager Exam for those who wish to be listed on record with TICO as the Supervisor/Manager of an Ontario  registered travel agency.

Preparing for and writing an exam can seem daunting, but it doesn’t have to be. Here are 5 steps to help you prepare for and write the TICO certification exam:

1. Study the TICO Education Standards Study Manual


You can download a copy of the TICO Education Standards Study Manual from our website. The Study Manual contains all the information you will need to know to pass the exam.  The Study Manual content is based on the provisions found in the Travel Industry Act, 2002 and Ontario Regulation 26/05 and provides section-by-section explanations for each Module. The Study Manual also includes practice questions at the end of each module and a sample exam at the end.

2. Choose a Proctor To Supervise You Writing the Exam


A proctor is an impartial ‘supervisor’ for the writing of the exam. You can choose from one of the approved Proctored Venues listed on our website OR you can find your own proctor that meets the guidelines provided.

3. Arrange a Date and Time


You can write your exam from anywhere at anytime provided you make the proper arrangements with your Proctor. It is important to confirm with them before you register for your exam.

TICO Exam, Studying

4. Register Online


You must register for your exam online on our online registration page. The program consists of two levels of exams which may be taken individually or combined:

  1. Travel Counsellor
  2. Supervisor/Manager
  3. Combination (one exam with both the Travel Counsellor and Supervisor/Manager levels)

To register online you must provide your information and indicate which exam you wish to write. Registration and payment must be made to TICO at least 14 days in advance of your chosen exam date. You can pay either by credit card or by sending a cheque to TICO’s office no later than 7 days prior to your exam date.

Be sure to review some of the specific details of the exams:

Exam Fees:

  • Travel Counsellor Exam: $35.00
  • Supervisor/Manager Exam: $35.00
  • Combined Travel Counsellor and Supervisor/Manager Exam: $50.00
  • Fee to Re-Write: $24.00
  • Note: Exam Registration Fees do not include the costs for a Proctor.

Number of Questions on the Exam:

  • Travel Counsellor Exam: 50 questions
  • Supervisor/Manager Exam: 30 questions
  • Combined Travel Counsellor and Supervisor/Manager Exam: 80 questions

Time Limit for Writing the Exams:

  • Travel Counsellor Exam: 90 minutes
  • Supervisor/Manager Exam: 60 minutes
  • Combined Travel Counsellor and Supervisor/Manager Exam: 150 minutes

5.      Write Your Exam


Make sure you bring your Unique TICO Exam Registration Number and government issued photo identification to your exam to be verified by your proctor. You will receive your results in the mail usually within 10 business days after the exam writing date. All results are reported as either Pass or Fail.

NOTE: Successfully passing the TICO Education Standards Exam allows you to sell travel services or provide travel advice to the public on behalf of a TICO registered Ontario Travel Agency. It does not mean that you are licensed to sell travel services in Ontario.

Ontario’s travel industry is subject to the Ontario Travel Industry Act, 2002 and Ontario Regulation 26/05. Under this legislation, all travel retailers (travel agencies and/or websites) and travel wholesalers (tour operators) operating in Ontario must be registered with the Travel Industry Council of Ontario (TICO), Ontario’s Travel Regulator. In order to become registered with TICO, all individuals seeking to sell travel must meet TICO’s Education Standards and obtain the required certification for being a travel counsellor.  It’s the law.

Special Needs Accommodation

TICO has a policy to accommodate individuals with special needs. If you have a special need that requires an accommodation when writing the TICO Education Standards exam, you must submit the Special Needs Accommodation Form at the time you register.  The Special Needs Accommodation Form may be found here.


TICO staff is available to provide further information and answer any questions you may have.  Contact TICO at Tel: (905) 624-6241 / 1-888-451-TICO (8426) or email: ticoexam@tico.ca

For more information about becoming a travel agent, checkout our blog What Makes A FantasTICO Travel Agent? and 3 Steps To Becoming A Travel Agent In Onatrio.


Book with a TICO Registered Travel Agency

Visit TICO.ca for additional travel tips or to find a TICO registered travel agency.

Booking online? Click here for travel tips to avoid disappointment when booking online.

All travel agencies and websites in Ontario are regulated by TICO. Registered TICO travel agencies and websites provide additional consumer protection for your travel investment that may not be available when booking with travel agencies based in other countries or provinces.

No matter how good your travel package looks, make sure your vacation goes according to plan. Book with a TICO registered travel agency. Search for a TICO registered travel agency now.

For any additional questions and comments please email tico@tico.ca