Becoming a TICO Certified Travel Counsellor or Supervisor/Manager In Ontario

All individuals wishing to sell travel services in Ontario must meet TICO’s Education Standards and obtain the required Travel Counsellor Certification.  It’s the law.

TICO Exam, Travel Counselor, Travel Agent

Every person who works for a registered Ontario retail travel agency and sells travel services or provides travel advice to the public must, by law, meet TICO’s Education Standards. This includes the Supervisors and Managers on a registrant’s record with TICO.  The Education Standards Program is administered by Olivers Publishing Inc. for TICO.  The program consists of two levels of exams which are taken individually:

  1. Travel Counsellor
  2. Supervisor/Manager

Preparing for and taking an exam can seem daunting, but it doesn’t have to be. Here are 3 steps to help you prepare for  the TICO certification exam:

Step 1: Register Online at https://tico.opilink.com

There is no fee to register online and set-up an account, only to attempt the online exam. In order to register, you will be prompted to provide some personal information.  Once you are registered with an account,  your ready to begin and access the Study Manual.

STEP 2: Access your Program and the Study Manual

The courses consists of an online Study Manual, Module Quiz Questions and a Sample Exams. Study the instructional content thoroughly.  The Study Manual contains all the information you will need to know to pass the exams.  The Study Manual content is based on the provisions found in the Travel Industry Act, 2002 and Ontario Regulation 26/05 and provides section-by-section explanations for each Module. The Study Manual also includes practice questions at the end of each module and a sample exam at the end.

You will need Adobe Acrobat Reader software in order to view the PDF file.

STEP 3: Purchase An Exam Attempt

Purchase an exam attempt when you are confident your studying has adequately prepared you for success.  There are no restrictions on the number of attempts you can make, only the timing of exam attempts.  Simply log into your account and select and purchase the exam(s) you wish to take.  Students write the certification exams online from the comfort of their own homes or offices and are proctored via webcam.  Students have six months to complete the exam(s) from the date of purchase.

Special Needs Accommodation

TICO has a policy to accommodate individuals with special needs. If you have a special need that requires an accommodation when writing the TICO Education Standards exam, you must submit the Special Needs Accommodation Form with as much advance notice as possible. The Special Needs Accommodation Form may be found here.

 

All About the online Exams:

Number of Questions on the Exam:

  • Travel Counsellor Exam: 50 questions
  • Supervisor/Manager Exam: 30 questions

The Travel Counsellor Section

The first section, comprising Modules 1-5, contains information that specifically relates to travel counsellors in the province of Ontario. Every person who works for a retail travel agency and sells travel services or provides travel advice to the public must write the Travel Counsellor Exam, which is based on the first five modules of the study manual. This includes Supervisor/Managers.

Module 1: Background and Role of TICO
Module 2: Overview of the Travel Industry Act, 2002
Module 3: Advertising and Registrant Obligations Before the Sale
Module 4: Registrant Obligations After the Sale – But Before the Client Travels
Module 5: Ontario Travel Industry Compensation Fund

The Supervisor/Manager Section

The second level of the program is for Supervisors and Managers, comprising Modules 6-9 in the study manual. The Travel Counsellor exam must be successfully completed before attempting the Supervisor/Manager exam. Every travel agency is required to name a Supervisor/Manager on their application for registration or renewal. This individual is the Supervisor/Manager “on record” with TICO and must write and pass the Supervisor/Manager Exam to be approved by the Registrar.

Please note that all Supervisors and Managers or other individuals who may wish to advance in the industry in the future are welcome and encouraged to take the exam.

Module 6: Registration Requirements
Module 7: Financial and Record-Keeping Requirements
Module 8: Complaints
Module 9: Investigations and Offences

Time Limit for Writing the Exams:

  • Travel Counsellor Exam: 90 minutes
  • Supervisor/Manager Exam: 60 minutes

Exam Fees:

  • Travel Counsellor Exam: $35.00
  • Supervisor/Manager Exam: $35.00
  • Travel Counsellor Exam and Supervisor/Manager exams bought together $50.00
  • Fee to Re-Write: $24.00
  • Note:Exam Registration Fees include the costs of Oliver’s Online Proctoring System.

Exam Results

All results are reported as either Pass or Fail by email within three business days of writing the exam. Exceptions may arise if the candidate’s recorded exam session contains irregularities requiring compliance review.

 

NOTE: Successfully passing the TICO Education Standards Exam allows you to sell travel services or provide travel advice to the public on behalf of a TICO registered Ontario Travel Agency. It does not mean that you are licensed to sell travel services in Ontario.

Ontario’s travel industry is subject to the Ontario Travel Industry Act, 2002 and Ontario Regulation 26/05. Under this legislation, all travel retailers (travel agencies and/or websites) and travel wholesalers (tour operators) operating in Ontario must be registered with the Travel Industry Council of Ontario (TICO), Ontario’s Travel Regulator. In order to become registered with TICO, all individuals seeking to sell travel must meet TICO’s Education Standards and obtain the required certification for being a travel counsellor.  It’s the law.

For more information:

Oliver’s staff is available to provide further information and answer any questions you may have.  Contact Oliver’s at Tel: (416) 922-9604 / 1-800-238-0377 or email: support@oliverslearning.com

 

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Book with a TICO Registered Travel Agency or Website

Visit TICO.ca for additional travel tips or to find a TICO registered travel agency.

Booking online? Click here for travel tips to avoid disappointment when booking online.

All travel agencies and websites in Ontario are regulated by TICO. Registered TICO travel agencies and websites provide additional consumer protection for your travel investment that may not be available when booking with travel agencies based in other countries or provinces.

No matter how good your travel package looks, make sure your vacation goes according to plan. Book with a TICO registered travel agency. Search for a TICO registered travel agency now.

For any additional questions and comments please email tico@tico.ca