1.      PURPOSE

The purpose of this policy is to set out the rules and principles for the reimbursement of expenses, to ensure fair and reasonable practices and to provide a framework of accountability to guide the effective oversight of resources in the reimbursement of expenses.  This policy emphasizes accountability, transparency, value for money and fairness.     



For the purposes of this policy, the following definitions apply:

“Business Credit Card (BCC)” refers to the company authorized credit card provided by TICO’s participating credit card financial institution.

“Claimant” refers to any person making a claim under the terms of this policy.

“Credit Limit” means the available credit allocated to each Business Credit Card(s) and the total credit available to the company under the business card program.

“Approver” refers to the person with the authority to approve expenses under this policy.

“CEO” refers to TICO’s President and Chief Executive Officer.


3.        SCOPE

This policy applies to the Travel Industry Council of Ontario (TICO) Board of Directors and to all TICO employees, consultants and contractors that may incur an expense during company business.  

4.        PRINCIPLES

TICO must conform to the following key principles:

  • TICO funds are used prudently and responsibly with a focus on accountability and transparency.
  • Expenses for travel, meals and hospitality support TICO objectives and must always be reasonable.
  • Plans for travel, meals, accommodation, and hospitality are necessary and economical with due regard for health and safety.
  • Legitimate authorized expenses incurred during the course of TICO business are reimbursed.
  • Expenses, other than travel, meals, accommodation, and hospitality, are to be procured on a basis described in the Procurement Policy.
  • Expenses for a group must be claimed by the most senior person attending and approved by the next level higher in management (i.e., the approver cannot have attended the event).
  • Best practices in expense management should prevail, including (but not limited to) prior approval of an expense to be incurred; business credit cards used for company business only and other lower cost options are always considered first.
  • Consultants and other contractors will not be reimbursed for any hospitality, incidental or food expenses.


  • Written approval is required for all expense claims submitted.
  • Expense claims must be submitted in writing on the appropriate expense form with original receipts for all expenses attached.
  • Good record-keeping practices must be maintained for verification and audit purposes.
  • Alcohol is strictly prohibited for all employees during regular business hours and cannot be claimed and will not be reimbursed unless prior approval of the CEO/Registrar is obtained. Alcohol may be permitted for approved company functions (e.g., retirement functions), including events where registrants or the public are invited, but must always be in moderation, be reasonable, and consider safety first. Alcohol should always be provided in a responsible manner.
  • Food must always be served when alcohol is available. Total cost of alcohol should never exceed the cost of food.
  • Where alcohol is permitted, preference should be given to wine, beer, and spirits produced in Ontario.

Claimants must:

  • Obtain appropriate approvals, which are consistent with TICO’s Delegation of Authority Policy before incurring expenses.
  • Submit original, itemized receipts with all claims. Credit card slips are not sufficient.
  • If there is not an itemized receipt, a written explanation must be submitted to explain why the receipt is unavailable and a description itemizing and confirming the expenses must be provided.
  • Claims must be submitted monthly to ensure expenses are recognized in the appropriate period; given the frequency of Board of Director meetings, submissions by Board members on a quarterly basis are acceptable.

Approvers must:

  • provide approval only for expenses that were necessarily incurred in the performance of TICO business;
  • provide approval only for claims that include appropriate documentation; and
  • not approve their own expenses.


Board member expense reports are to be approved by the CEO/Registrar.

The CEO/Registrar’s expense reports are to be approved by the Chair of the Board of Directors or, in his or her absence, by the Vice-Chair. 

TICO staff expense reports are to be approved in accordance with the CEO/Registrar’s Delegation of Authority Matrix policy.  

Managerial Discretion:

For the purpose of this policy, managerial discretion means the administrative authority can make decisions and choices with some degree of flexibility while maintaining compliance with this policy.  All decisions should be taken very carefully. 

When exercising discretion, the rationale must be documented and filed with the claim.

 Approvers are accountable for their decisions, which must be:

  • subject to good judgment and knowledge of the situation;
  • exercised in appropriate circumstances; and
  • comply with the principles and mandatory requirements set out in this policy.

When a situation arises and discretion needs to be exercised, approvers should consider whether the request is:

  • able to stand up to scrutiny by auditors and stakeholders;
  • properly explained and documented;
  • fair and equitable;
  • reasonable;
  • appropriate

It is the responsibility of both the approver and the claimant to work out appropriate arrangements, which would meet the test of being fair and equitable.

For individuals who travel on business and return to their home on the same day, meals will only be reimbursed when the travel involves a distance of more than 24 kilometres from the office.  For overnight travel, reasonable meal expenses will be reimbursed in accordance with the limits allowed in this policy.  Otherwise, expenses associated with meals are considered a personal expense.  Individuals are encouraged to use good professional judgement in considering an expense for reimbursement for business purposes.


The following expenses are ineligible for reimbursement at all times:

  • Alcohol, except as noted in other applicable sections of this policy
  • Dry cleaning
  • Mini-bar charges
  • Hotel movies
  • Individually purchased coffee, tea, or soft drinks while on business
  • Newspapers, magazines, or other journals
  • Traffic and/or parking violations
  • Interest on over-due credit card statements
  • Tips greater than 15%
  • Other individual items less than $5.00, except for parking


There will be no reimbursement for hotel suites, executive floors or concierge levels when travelling on company business.  Reimbursement will be made for single accommodation in a standard room.  Employees should request government rates wherever possible.

Private stays with friends or family are acceptable, and a cash payment or gift may be provided to the friends or family in accordance with the following criteria:

  • A maximum of $30 per night is allowed for accommodation, including any meals with friends or family, in lieu of commercial accommodation. Instead of a receipt, you must submit a written explanation describing the purpose of the trip, identifying the host and the number of days you stayed.
  • The $30 value may be given in the form of a small gift (which must be accompanied by a receipt) or by cash or cheque.


If you use your personal vehicle while on company business, the following rules apply:

  • The vehicle must be insured at the vehicle owner’s expense for personal motor vehicle liability.
  • It is the driver/owner’s responsibility to ensure that the motor vehicle insurance includes coverage for business use of the vehicle.
  • TICO will not reimburse the costs of insurance coverage for business use, physical damage, or liability.
  • TICO is not responsible for reimbursing deductible amounts related to insurance coverage.
  • In the event of an accident, you will not be permitted to make a claim to TICO for any resulting damages.
  • Employees can claim a mileage reimbursement at the prescribed reimbursement rate.

A rental vehicle, or a company fleet vehicle (if available), is preferred if the total cost to TICO is lower; employees travelling are responsible for choosing the lowest cost alternative.  Where a rental vehicle is required, insurance for collision damage should be declined.  A compact vehicle is the preferred option, unless for safety reasons a different type of vehicle is requested, in which case a pre-approval is required.

Travel to/from the employee’s home from/to TICO’s head office is considered a personal expense.

Safety is always the first priority when travelling on company business (or otherwise).  Any accidents should be reported immediately to the employee’s manager, or as soon as reasonably possible under the circumstances.



While rare, all international and out-of-province travel must be pre-approved by the CEO/Registrar.  Pre-approval will be based on a written rationale detailing the critical value resulting from the travel abroad, including specific linkage to the company’s strategic priorities.  Business class travel for international travel is only permitted in exceptional circumstances where the flight is in excess of 5.5 hours.

Employees should consider out-of-country medical insurance as appropriate.



In addition to the remuneration set out in the Board Remuneration Policy, the Statutory Director or Deputy Director will also be able to claim reasonable out-of-pocket expenses when they are filling the Statutory Director role.  A list of eligible expenses can be found in the Board of Directors section of this policy.  Statutory Director and Deputy Director Expense claims are to be submitted to the Board Chair for approval with a copy to the CEO.


In addition to the remuneration paid to directors in accordance with the Board Remuneration Policy, board members are eligible for reimbursement of the following expenses:

Travel Expenses:    Mileage rates as set by CRA
                                Parking expense (posted rate)
                                Taxi expense (posted rate)

Air Travel:                 Economy – North America (best available)
                                 Business class – in exceptional circumstances where the flight is in excess of 5.5 hours and has been
                                 pre-approved by the Board Chair and CEO

Hotel:                         Moderate accommodations under local conditions

Meals:                        If more than 24 km from place of business:

                                           Breakfast      up to $15
                                           Lunch            up to $20
                                           Dinner           up to $40

                                           (Rates apply in North America; receipts to be provided)

Administrative Costs:         Photocopies
                                               Telephone calls

The above rates apply to all regularly scheduled board meetings and committee functions.  Any special board functions, which deviate from the above rates, must be approved by the Board Chair and CEO.            

All board members wishing to claim for expenses, including travel, will be required to submit an expense claim with supporting receipts.  Any Expense Reports containing errors or omissions, including missing receipts, will be returned to the board member. 

All claims for expenses must be submitted within three months of the date of the meeting for which the expense was incurred. 



It is in the best interests of TICO that the Registrar and CEO meet members of the industry as much as possible and speak and participate at various industry and association functions to further TICO’s mission.

The Registrar or CEO shall use his or her best judgment in accepting speaking engagements or invitations to participate in industry functions, considering the following:

  • the extent of the Registrar or CEO’s participation and corresponding benefit to TICO;
  • the size of the audience;
  • how long he or she will be away from the office; and
  • any potential for the public or the industry to perceive that a personal benefit may be gained from participation in the event.

The Registrar exercises statutory duties, which require independent decision-making. He or she must, therefore, act scrupulously to avoid actual or perceived conflicts of interest. If the Registrar or CEO is going to stay over after a conference for personal reasons, the costs of this will be absorbed by the individual. All CEO travel outside Canada shall be pre-approved by the Chair. All Registrar travel outside Canada shall be pre-approved by the CEO. Invitations to industry-sponsored “familiarization trips” must be declined due to the risk of a perceived conflict of interest. If the Registrar also acts as TICO’s CEO, it is imperative that he or she be, and be perceived to be, independent.

The Registrar or CEO shall conform to the other standards outlined in the TICO Staff section of the policy.



Certain TICO staff members have been provided with a Business Credit Card (BCC) to be used, as necessary, to pay for business expenses as identified within this policy.  It is important to note that the BCC will be used only for business purposes, and personal expenses are strictly prohibited (unless it is an emergency, in which case, the employee’s manager should be notified as quickly as is reasonable in the circumstances).  The BCC is issued on a joint and several liability basis, meaning that the employee and/or TICO are responsible for any liability incurred.

The aggregate credit limit for the business card credit program shall be determined from time-to-time and approved by the Audit, Technology and Risk Management Committee, with individual allocations pre-approved by the CEO.

The following rules should be applied when using the BCC:

  • The BCC is for business purposes only; personal charges are not permitted at any time (except, as noted above, for emergencies).
  • Employee expense claims should be filed monthly, along with the original monthly credit card statement (with a reconciliation if there are any differences).
  • Zero balance BCC statements should be sent to Accounting for record-keeping purposes.
  • Late penalty charges (interest charges) are at the expense of the cardholder.
  • Only expenses under this policy are permitted; the BCC should not be used for other non-travel related purchases.
  • Accumulated points may be used by the individual card holder.

Management retains the right, at any time, to require the employee to return the BCC.

Business Travel:

In light of TICO’s role in the travel industry administering and monitoring compliance under the Act, TICO staff must act scrupulously to avoid actual, perceived, and potential conflicts of interest.  Conflicts may arise where TICO staff members accept discounts or other travel advantages from registrants for business travel that are not available to the general public.  All business travel services for TICO staff are to be purchased in economy class and at a fare that is available to the general public.  Industry discounts or passes are not permissible.  Accommodation is to be economy class without industry discounts.  Employee travel must be approved by management.    

Invitations from the Industry:

TICO staff must seek their manager’s approval before accepting speaking engagements or invitations to participate in industry functions.  The benefits of such participation will be reviewed by management taking into consideration the importance of avoiding potential or perceived conflicts of interest.  TICO staff may not participate in industry sponsored “familiarization trips”. 



Travel Expenses:               Mileage rates as set by CRA
                                             Parking expense (posted rate)
                                             Taxi expense (posted rate)

Air Travel:                          Economy – Scheduled or Charter

Hotel:                                 Economy Class Hotel

          Meals:                                If more than 24 km from place of business:

                                           Breakfast      up to $15
                                           Lunch            up to $20
                                           Dinner           up to $40

(Note:  Individuals expensing meals for a day may deviate from the individual meal allotments provided that they do not exceed the daily maximum).                                         

 Administrative Costs:      Photocopies
                                            Telephone calls


Hospitality refers to the provision of food, beverage, accommodation, transportation, and other amenities to people who are not engaged in work for TICO.  Functions involving only people who work for TICO (all those covered by this policy) are not considered hospitality functions.

Hospitality may be extended in an economical and consistent manner when:

  • it can facilitate TICO business; and
  • it is considered desirable as a matter of courtesy or protocol.

Hospitality may be extended on behalf of TICO when:

  • engaging in discussion of TICO business with, or sponsoring formal conferences for:
    • representatives from governments or organizations with regulatory responsibilities similar to TICO;
    • business, industry, or consumer groups.

Examples of hospitality events held by TICO include, but are not limited to:

  • Annual General Meetings (AGM)
  • Town Hall Meetings
  • Anniversary Functions
  • Appreciation Events Honoring former TICO Board Members

Any hospitality functions held by TICO must be approved by the CEO/Registrar.  Any gifts given as part of a hospitality event must be approved by the CEO/Registrar.  Where alcohol is served, approval of the Chair of the TICO Board of Directors is also required. 

All hospitality expenses must be documented and include original itemized receipts.

The claim must include event details regarding:

  • purpose;
  • date(s);
  • location;
  • type of hospitality (i.e., breakfast, lunch, dinner, reception, refreshments, etc.);
  • attendees;
  • appropriate approvals.


Last Revised – March 26, 2024