TICO-registered travel agencies and websites ensure you have the protection you need for your trip

When you book with a TICO-registered travel agency or website, not only do you have consumer protections, but you are provided with all the support and information needed for successful travel. See how TICO can help make sure your travel goes as planned:

All travel agencies operating in Ontario must be registered with TICO. We inspect and monitor these agencies, holding them accountable to Ontario’s travel laws/legislation. You may unknowingly consider a travel agency or website from outside of Ontario. To make sure you’re getting the protection and support you’re entitled to, find a TICO-registered travel agency or website here:
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No matter how much time and care you put into planning your trip, it’s still possible to miss important details. TICO’s valuable travel tips can help ensure you have what you need for a successful getaway.

  • A passport is always on top of your ‘must-have’ list, but did you know that many countries require other travel documents before you can enter? A TICO-certified travel agent will always disclose what you need for your destination.
    LEARN MORE
  • A TICO-certified travel agent provides you with assurance, support, and protection for your travel, but it’s still different from purchasing travel insurance. See why insurance still matters.
    READ MORE
  • It’s always important to be mindful of safety when making travel plans. Here are some quick tips to help keep you safe during your vacation.
    SAFETY TIPS

At TICO, we know how sacred travel is to you. That’s why when things don’t go as planned, we’re here to help resolve your issue.

  • When you book with a TICO-certified travel agent, we can help you with issues that may suddenly arise. Learn about our role in consumer protection.
    LEARN MORE
  • Need to file a complaint? See how we can guide you through the process.
    CLICK HERE
  • Do you know there is a Compensation Fund? Here’s how you can file a claim.
    START HERE

CONSUMERS
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  3. Mission, Vision, Values

Mission, Vision, Values

Mission Statement

To regulate consumer protection by promoting awareness, education and compliance as part of the efficient and effective regulation of Ontario's travel industry.
 

Vision Statement

To be a progressive regulator advancing consumer protection, ethical business practices and a trusted marketplace where consumers are confident purchasing travel from registered professionals.

TICO Mission & Vision Statements

 

Values

    Efficiency: We drive value through continuous improvement and cost effectiveness.

    Leadership: We demonstrate courage, integrity and transparency in building stakeholder confidence.

    Accountability: We are committed to high standards, taking responsibility for our actions and results.

    Service Excellence: We are a fair and firm regulator responsive to stakeholder needs.

    Teamwork: We are one team, knowledgeable and experienced working together.

    Innovation: We embrace change and ingenuity in advancing as a regulatory leader.

    Communication: We build trusting relationships as an authority in Consumer Protection.

Above All, TICO will be ethical in everything TICO does.

TICO Values