Category: Travel Tips

The Value of a TICO Registered Travel Agency or Website

You’re ready to book your next trip and you know the importance of double checking that the travel agency or booking website is registered with TICO. Here’s what you can expect when you book with a TICO registered travel agency or website: They will be upfront about the details In Ontario, all-in pricing is the…

Booking Travel Online? 9 Tips To Ensure Nothing Goes Wrong

Booking travel online? For that added peace of mind, and to make sure you’re making an informed decision, here are a few tips to help things go smoothly. 1. Look For A TICO Registration Number Ontario’s travel industry is regulated and there is consumer protection in place. The Travel Industry Council of Ontario (TICO) is Ontario’s…

How does TICO help consumers?

You may know to look for the TICO logo when you book travel, but do you know what the logo represents? It’s all about consumer protection. TICO’s online directory Any travel agency or website operating from Ontario, meaning they have a physical presence here, must be registered with TICO and follow laws that protect consumers….

2022 travel checklist: Tips to help you prepare for your next trip

  Travel plans? TICO’s checklist is here to help you keep track of all the important details: Do your research – understand the conditions at your destination While a country’s borders may be open, will the attractions or sights that you are interested in visiting be available? Are there any special requirements to access tourism…

COVID-19 – news and information for consumers who booked travel with an Ontario travel agency, website or tour operator

Government of Canada COVID-19 information – latest border rules, travel restrictions, checklists and more.  If you are travelling outside of Canada, click here to access travel advisories for specific destinations. Travel Voucher and Credit Information  In Ontario, all travel agencies, websites and tour operators are regulated under the Travel Industry Act, 2002, which is enforced…

Most common travel complaints to TICO’s consumer hotline – and how to avoid the same pitfalls!

You’ve been researching vacation destinations, saving up money, and learning about all of the must-see attractions you’d like to visit. But, have you thought about how you’ll protect yourself in case the unexpected happens either before or during your holiday? As the year winds down, we look at some of the common calls received by…

What happens when a major travel company goes out of business?

Over the past week, we’ve seen news coverage out of the United Kingdom detailing the collapse of iconic airline and tour operator Thomas Cook. The company shut its doors, impacting the travel plans of 600,000 people and left 150,000 passengers stranded in destinations around Europe, the Caribbean and the U.S. We’ve seen that the U.K.’s…

Tips for travelling during hurricane season

Travelling to the Caribbean and U.S. Gulf Coast during the summer and early fall can mean taking advantage of off-peak rates to popular destinations. But, with hurricane season lasting from early June until the end of November, there’s the potential that your holiday could see anything from a little bit of drizzle to a major…

Airplane flying

New Air Passenger Protection Regulations are here – learn what they mean for you!

Big changes are here for airline passengers in Canada. In 2019, the federal government rolled out the Air Passenger Protection Regulations (APPR), which apply to flights to, from and within Canada. As of September 8, 2022, the protections are being expanded. Until now, the APPR required refunds to be provided for flight disruptions within the control of…

5 Travel Tips To Prepare You For Traveling Abroad

Traveling should always be a pleasurable experience. Unfortunately, unexpected problems may occur and pitfalls can await the unprepared. Having a happy holiday involves doing your homework and taking some precautions before you embark. Ontario’s travel industry is regulated for consumer protection, which is why it’s important to book with an Ontario registered travel agency or…