Category: Travel Tips

COVID-19 – information for consumers who have booked travel with an Ontario travel agency, website or tour operator

UPDATED: April 27, 2020 Please note: the COVID-19 pandemic is changing rapidly. The information below is provided as a guideline and may evolve quickly, so please check back often. The province of Ontario has ordered the closure of all non-essential businesses, effective March 25, 2020. Businesses that have the capabilities to work remotely may do so….

Most common travel complaints to TICO’s consumer hotline – and how to avoid the same pitfalls!

You’ve been researching vacation destinations, saving up money, and learning about all of the must-see attractions you’d like to visit. But, have you thought about how you’ll protect yourself in case the unexpected happens either before or during your holiday? As the year winds down, we look at some of the common calls received by…

What happens when a major travel company goes out of business?

Over the past week, we’ve seen news coverage out of the United Kingdom detailing the collapse of iconic airline and tour operator Thomas Cook. The company shut its doors, impacting the travel plans of 600,000 people and left 150,000 passengers stranded in destinations around Europe, the Caribbean and the U.S. We’ve seen that the U.K.’s…

Tips for travelling during hurricane season

Travelling to the Caribbean and U.S. Gulf Coast during the summer and early fall can mean taking advantage of off-peak rates to popular destinations. But, with hurricane season lasting from early June until the end of November, there’s the potential that your holiday could see anything from a little bit of drizzle to a major…

New Air Passenger Protection Regulations are here – learn what they mean for you!

Big changes are here for airline passengers in Canada. Until this year, there have been no standardized passenger protection rules for air travel in Canada. Airlines have set their own policies when it comes to transparency, communication and compensation. This year, the Federal government rolled out the new Air Passenger Protection Regulations, which apply to…

5 Travel Tips To Prepare You For Traveling Abroad

Traveling should always be a pleasurable experience. Unfortunately, unexpected problems may occur and pitfalls can await the unprepared. Having a happy holiday involves doing your homework and taking some precautions before you embark. Ontario’s travel industry is regulated for consumer protection, which is why it’s important to book with an Ontario registered travel agency or…

4 Travel Tips For Purchasing Last-Minute Cruise Deals

If you search online for cruise deals, you’ll be sure to see all kinds of ads like this: “Once-in-a-lifetime cruises at low prices.” If you’re a savvy traveler, there are plenty of amazing deals on cruise vacations floating around. You’ll get to enjoy top-notch service, accommodation, dining, onboard activities and entertainment while enjoying each stop…

3 Ways To Tell If A Home-Based Travel Agency Is Registered

Travel is a global industry and like many other global industries, the trend of working out of home and being mobile has crossed over in a big way. In Ontario, the travel industry has experienced a dramatic increase in home-based travel agencies and travel counselors working as outside sales representatives on behalf of travel agencies….

7 Tips To Avoid A Travel Scam When Buying Airline Tickets Online

  When searching for the best online deal for airfares, it pays to be cautious. Falling for a travel scam is fairly common and people are regularly tricked into thinking they’re getting an amazing deal when they book a flight online, only to find out too late that they were conned.

5 Travel Tips to Navigate the New Dual Canadian Citizen Entry Passport Rules

If you’re a Canadian citizen with dual citizenship, you can now only fly into the country if you have a valid Canadian passport. This is a recent change as of November 10, 2016. Let’s say you have dual citizenship in Canada and the United Kingdom. Previously, you may have been able to fly to Canada…