New Air Passenger Protection Regulations are Here – learn what they mean for you!
Big changes are here for airline passengers in Canada.
- Provide a refund; or
- Make alternate travel arrangements for the passenger, free of charge
- Large airlines will have to rebook the passenger on the next available flight of any airline, including competitors.
- Airlines are required to compensate passengers for flight delays or cancellations that are in their control and not related to safety.
- If you are flying on a large airline and the length of the delay is:
- From 3 to 6 hours, your compensation is $400;
- From 6 to 9 hours, your compensation is $700;
- 9 hours or more, your compensation is $1000.
- If you are flying on a small airline and the length of the delay is:
- From 3 to 6 hours, your compensation is $125;
- From 6 to 9 hours, your compensation is $250;
- 9 hours or more, your compensation is $500.
- If you are flying on a large airline and the length of the delay is:
- Airlines have to clearly communicate to passengers their rights, the recourse available to them, and any updates about delayed or cancelled flights.
- If a passenger is bumped from their flight for reasons within the airline’s control, the airline must provide compensation of up to $2,400.
- Airlines are required to seat children under the age of 14 in close proximity to their parent or guardian.
- If a tarmac delay lasts for over three hours and takeoff isn’t imminent, passengers are entitled to basic necessities and must be allowed to leave the plane once it’s safe to do so.
- Airlines are required to provide compensation of up to $2,100 for lost or damaged baggage, and refund any baggage fees paid by the passenger.
- Clear policies for transporting musical instruments must be put in place by airlines.
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