New Air Passenger Protection Regulations are here – learn what they mean for you!

Big changes are here for airline passengers in Canada. Until now, there have been no standardized passenger protection rules for air travel in Canada. Airlines have set their own policies when it comes to transparency, communication and compensation.

Airplane flying

This year, the Federal government is rolling out the new Air Passenger Protection Regulations, which apply to flights to, from and within Canada.

When do the new regulations take effect?

The new regulations will come in two stages, with the first set coming into effect on July 15, 2019 and a second set taking effect in December 2019. Here’s how your rights as a passenger will change.

What are the details?

Starting July 15, 2019:

  • Airlines will now have to clearly communicate to passengers their rights, the recourse available to them, and any updates about delayed or cancelled flights.
  • If a passenger is bumped from their flight for reasons within the airline’s control, the airline must provide compensation of up to $2,400.
  • If a tarmac delay lasts for over three hours and takeoff isn’t imminent, passengers are entitled to basic necessities and must be allowed to leave the plane once it’s safe to do so.
  • Airlines are now required to provide compensation of up to $2,100 for lost or damaged baggage, and refund any baggage fees paid by the passenger.
  • Clear policies for transporting musical instruments must be put in place by airlines.

Learn more

To learn more about the changes taking effect this year, be sure to read the Canadian Transportation Agency’s Frequently Asked Questions. If you have any questions, your TICO-registered travel agency or website can help you understand how the new regulations will impact your travel.

For more travel tips, information and how TICO can help, visit our Smart Traveller’s Guide.