COVID-19 travel checklist: How to prepare for travel during the pandemic

You might be ready to dust off your passport and suitcase and get back to seeing everything the world has to offer. If you’re thinking about booking a trip for the first time since the COVID-19 pandemic began, TICO’s checklist is here to help you keep track of all the important details: Do your research…

TICO’s March Break survival guide – 5 must-do tips before you leave for your holiday

The March Break countdown is officially on! You’ve spent countless hours deliberating destinations, reading reviews and crunching the budget before you decided on the perfect destination for your family. Now that March Break is mere days away, the whole family is excited about the beach, ski slopes or historic sites that await them. To make…

COVID-19 – news and information for consumers who booked travel with an Ontario travel agency, website or tour operator

UPDATED: December 17, 2021   The Government of Canada has announced that as of Tuesday, December 21, 2021, it is once again requiring all incoming travellers, regardless of trip length or location, to provide proof of a pre-arrival negative molecular COVID-19 test to enter the country. Additionally, as of December 18 at 11:59 pm, Canada is…

Most common travel complaints to TICO’s consumer hotline – and how to avoid the same pitfalls!

You’ve been researching vacation destinations, saving up money, and learning about all of the must-see attractions you’d like to visit. But, have you thought about how you’ll protect yourself in case the unexpected happens either before or during your holiday? As the year winds down, we look at some of the common calls received by…

What happens when a major travel company goes out of business?

Over the past week, we’ve seen news coverage out of the United Kingdom detailing the collapse of iconic airline and tour operator Thomas Cook. The company shut its doors, impacting the travel plans of 600,000 people and left 150,000 passengers stranded in destinations around Europe, the Caribbean and the U.S. We’ve seen that the U.K.’s…

Tips for travelling during hurricane season

Travelling to the Caribbean and U.S. Gulf Coast during the summer and early fall can mean taking advantage of off-peak rates to popular destinations. But, with hurricane season lasting from early June until the end of November, there’s the potential that your holiday could see anything from a little bit of drizzle to a major…

New Air Passenger Protection Regulations are here – learn what they mean for you!

Big changes are here for airline passengers in Canada. Until this year, there have been no standardized passenger protection rules for air travel in Canada. Airlines have set their own policies when it comes to transparency, communication and compensation. This year, the Federal government rolled out the new Air Passenger Protection Regulations, which apply to…

5 Travel Tips To Prepare You For Traveling Abroad

Traveling should always be a pleasurable experience. Unfortunately, unexpected problems may occur and pitfalls can await the unprepared. Having a happy holiday involves doing your homework and taking some precautions before you embark. Ontario’s travel industry is regulated for consumer protection, which is why it’s important to book with an Ontario registered travel agency or…

4 Travel Tips For Purchasing Last-Minute Cruise Deals

If you search online for cruise deals, you’ll be sure to see all kinds of ads like this: “Once-in-a-lifetime cruises at low prices.” If you’re a savvy traveler, there are plenty of amazing deals on cruise vacations floating around. You’ll get to enjoy top-notch service, accommodation, dining, onboard activities and entertainment while enjoying each stop…

Becoming a TICO Certified Travel Counsellor or Supervisor/Manager In Ontario

All individuals wishing to sell travel services in Ontario must meet TICO’s Education Standards and obtain the required Travel Counsellor Certification.  It’s the law. Every person who works for a registered Ontario retail travel agency and sells travel services or provides travel advice to the public must, by law, meet TICO’s Education Standards. This includes…