Travel checklist: Tips to help you prepare for your next trip

Travel plans? TICO’s checklist is here to help you keep track of all the important details: Do your research – understand the conditions at your destination While a country’s borders may be open, will the attractions or sights that you are interested in visiting be available? Are there any special requirements to access tourism destinations,…

The Value of a TICO Registered Travel Agency or Website

You’re ready to book your next trip and you know the importance of double checking that the travel agency or booking website is registered with TICO. Here’s what you can expect when you book with a TICO registered travel agency or website: They will be upfront about the details In Ontario, all-in pricing is the…

Becoming a TICO Certified Travel Counsellor or Supervisor/Manager In Ontario

Thinking about a career as a travel professional? There is significant demand and opportunity for travel professionals across the industry, with travel agencies, online booking websites, and tour operators.  You can also become a home-based travel advisor, or open your own business. All individuals wishing to sell travel services in Ontario must meet TICO’s Education…

Booking Travel Online? 9 Tips To Ensure Nothing Goes Wrong

Booking travel online? For that added peace of mind, and to make sure you’re making an informed decision, here are a few tips to help things go smoothly. 1. Look For A TICO Registration Number Ontario’s travel industry is regulated and there is consumer protection in place. The Travel Industry Council of Ontario (TICO) is Ontario’s…

How does TICO help consumers?

You may know to look for the TICO logo when you book travel, but do you know what the logo represents? It’s all about consumer protection. TICO’s online directory Any travel agency or website operating from Ontario, meaning they have a physical presence here, must be registered with TICO and follow laws that protect consumers….

Updates to TICO’s Education Standards Program

TICO has launched an updated study manual for both the Travel Counsellor and Supervisor/Manager certifications. Effective Monday, February 28, 2022, TICO exams are based on the newly revised study manual. Are the Travel Counsellor and Supervisor/Manager exams a new requirement? No, these exams are not a new requirement. If you have already completed your Travel…

TICO’s March Break survival guide – 5 must-do tips before you leave for your holiday

The March Break countdown is officially on! You’ve spent countless hours deliberating destinations, reading reviews and crunching the budget before you decided on the perfect destination for your family. Now that March Break is mere days away, the whole family is excited about the beach, ski slopes or historic sites that await them. To make…

COVID-19 – news and information for consumers who booked travel with an Ontario travel agency, website or tour operator

Government of Canada COVID-19 information – latest border rules, travel restrictions, checklists and more.  If you are travelling outside of Canada, click here to access travel advisories for specific destinations. Travel Voucher and Credit Information  In Ontario, all travel agencies, websites and tour operators are regulated under the Travel Industry Act, 2002, which is enforced…

Most common travel complaints to TICO’s consumer hotline – and how to avoid the same pitfalls!

You’ve been researching vacation destinations, saving up money, and learning about all of the must-see attractions you’d like to visit. But, have you thought about how you’ll protect yourself in case the unexpected happens either before or during your holiday? As the year winds down, we look at some of the common calls received by…

What happens when a major travel company goes out of business?

Over the past week, we’ve seen news coverage out of the United Kingdom detailing the collapse of iconic airline and tour operator Thomas Cook. The company shut its doors, impacting the travel plans of 600,000 people and left 150,000 passengers stranded in destinations around Europe, the Caribbean and the U.S. We’ve seen that the U.K.’s…