Tag: travel complaints
How does TICO help consumers?
You may know to look for the TICO logo when you book travel, but do you know what the logo represents? It’s all about consumer protection. TICO’s online directory Any travel agency or website operating from Ontario, meaning they have a physical presence here, must be registered with TICO and follow laws that protect consumers….
COVID-19 – news and information for consumers who booked travel with an Ontario travel agency, website or tour operator
Government of Canada COVID-19 information – latest border rules, travel restrictions, checklists and more. If you are travelling outside of Canada, click here to access travel advisories for specific destinations. Travel Voucher and Credit Information In Ontario, all travel agencies, websites and tour operators are regulated under the Travel Industry Act, 2002, which is enforced…
New Air Passenger Protection Regulations are here – learn what they mean for you!
Big changes are here for airline passengers in Canada. In 2019, the federal government rolled out the Air Passenger Protection Regulations (APPR), which apply to flights to, from and within Canada. As of September 8, 2022, the protections are being expanded. Until now, the APPR required refunds to be provided for flight disruptions within the control of…