Tag: travel complaints
Comparing Travel Consumer Protection: Travel Industry Council of Ontario and the Air Passenger Protection Regulations
Travelling can be an exciting and enriching experience. While most travel experiences are positive, there is the potential for challenges and disruptions. To safeguard travellers, both the provincial and federal governments have established regulations and protections. In Ontario, the Travel Industry Council of Ontario (TICO) offers protection for consumers who purchase their travel from more…
Air Passenger Protection Regulations – learn what they mean for you!
In 2019, the federal government rolled out the Air Passenger Protection Regulations (APPR), which apply to flights to, from and within Canada. As of September 8, 2022, the protections were expanded. Before this date, the APPR required refunds to be provided for flight disruptions within the control of airlines. Now, airlines are required to…
How Does TICO Help Consumers?
You may know to look for the TICO logo when you book travel, but do you know what the logo represents? It’s all about consumer protection. TICO’s Online Directory Any travel agency or website operating from Ontario, meaning they have a physical presence here, must be registered with TICO and follow laws that protect consumers….
Most Common Travel Complaints to TICO’s Consumer Hotline – and how to avoid the same pitfalls!
You’ve been researching vacation destinations, saving up money, and learning about all of the must-see attractions you’d like to visit. But, have you thought about how you’ll protect yourself in case the unexpected happens either before or during your holiday? As the year winds down, we look at some of the common calls received by…