Tag: travel complaints
How Does TICO Help Consumers?
You may know to look for the TICO logo when you book travel, but do you know what the logo represents? It’s all about consumer protection. TICO’s Online Directory Any travel agency or website operating from Ontario, meaning they have a physical presence here, must be registered with TICO and follow laws that protect consumers….
COVID-19 – news and information for consumers who booked travel with an Ontario travel agency, website or tour operator
Government of Canada COVID-19 information – latest border rules, travel restrictions, checklists and more. If you are travelling outside of Canada, click here to access travel advisories for specific destinations. Travel Voucher and Credit Information In Ontario, all travel agencies, websites and tour operators are regulated under the Travel Industry Act, 2002, which is enforced…
Most Common Travel Complaints to TICO’s Consumer Hotline – and how to avoid the same pitfalls!
You’ve been researching vacation destinations, saving up money, and learning about all of the must-see attractions you’d like to visit. But, have you thought about how you’ll protect yourself in case the unexpected happens either before or during your holiday? As the year winds down, we look at some of the common calls received by…
New Air Passenger Protection Regulations are Here – learn what they mean for you!
Big changes are here for airline passengers in Canada. In 2019, the federal government rolled out the Air Passenger Protection Regulations (APPR), which apply to flights to, from and within Canada. As of September 8, 2022, the protections are being expanded. Until now, the APPR required refunds to be provided for flight disruptions within the control of…
Travel Tips: How To Make Your Family March Break Vacation 5 Star
White sand beaches, turquoise blue water and a smile on your family’s face is what everyone is hoping for this March Break. Family vacations can create some of the best memories, so avoid possible pitfalls this March Break by making an informed decision when booking your trip. Be Sure to Manage Your Expectations Many Ontarians…