Year: 2019

Most common travel complaints to TICO’s consumer hotline – and how to avoid the same pitfalls!

You’ve been researching vacation destinations, saving up money, and learning about all of the must-see attractions you’d like to visit. But, have you thought about how you’ll protect yourself in case the unexpected happens either before or during your holiday? As the year winds down, we look at some of the common calls received by…

What happens when a major travel company goes out of business?

Over the past week, we’ve seen news coverage out of the United Kingdom detailing the collapse of iconic airline and tour operator Thomas Cook. The company shut its doors, impacting the travel plans of 600,000 people and left 150,000 passengers stranded in destinations around Europe, the Caribbean and the U.S. We’ve seen that the U.K.’s…

Tips for travelling during hurricane season

Travelling to the Caribbean and U.S. Gulf Coast during the summer and early fall can mean taking advantage of off-peak rates to popular destinations. But, with hurricane season lasting from early June until the end of November, there’s the potential that your holiday could see anything from a little bit of drizzle to a major…

New Air Passenger Protection Regulations are here – learn what they mean for you!

Big changes are here for airline passengers in Canada. Until this year, there have been no standardized passenger protection rules for air travel in Canada. Airlines have set their own policies when it comes to transparency, communication and compensation. This year, the Federal government rolled out the new Air Passenger Protection Regulations, which apply to…