Booking Travel Online? 9 Tips To Ensure Nothing Goes Wrong

Booking travel online? For that added peace of mind, and to make sure you’re making an informed decision, here are a few tips to help things go smoothly. 1. Look For A TICO Registration Number Ontario’s travel industry is regulated and there is consumer protection in place. The Travel Industry Council of Ontario (TICO) is Ontario’s…

How does TICO help consumers?

You may know to look for the TICO logo when you book travel, but do you know what the logo represents? It’s all about consumer protection. TICO’s online directory Any travel agency or website operating from Ontario, meaning they have a physical presence here, must be registered with TICO and follow laws that protect consumers….

Updates to TICO’s Education Standards Program

TICO has launched an updated study manual for both the Travel Counsellor and Supervisor/Manager certifications. Effective Monday, February 28, 2022, TICO exams are based on the newly revised study manual. Are the Travel Counsellor and Supervisor/Manager exams a new requirement? No, these exams are not a new requirement. If you have already completed your Travel…

2022 travel checklist: Tips to help you prepare for your next trip

  If you’re thinking about booking a trip for the first time since the COVID-19 pandemic began, TICO’s checklist is here to help you keep track of all the important details: Do your research – understand the conditions at your destination While a country’s borders may be open, will the attractions or sights that you…

TICO’s March Break survival guide – 5 must-do tips before you leave for your holiday

The March Break countdown is officially on! You’ve spent countless hours deliberating destinations, reading reviews and crunching the budget before you decided on the perfect destination for your family. Now that March Break is mere days away, the whole family is excited about the beach, ski slopes or historic sites that await them. To make…

COVID-19 – news and information for consumers who booked travel with an Ontario travel agency, website or tour operator

Effective April 25, 2022, fully vaccinated travellers will no longer be required to provide a quarantine plan upon entry or wear a mask in public spaces for 14 days post-arrival. Unvaccinated or partially vaccinated children aged five to 11 who are accompanied by a fully vaccinated parent or guardian will no longer have to undergo…

Most common travel complaints to TICO’s consumer hotline – and how to avoid the same pitfalls!

You’ve been researching vacation destinations, saving up money, and learning about all of the must-see attractions you’d like to visit. But, have you thought about how you’ll protect yourself in case the unexpected happens either before or during your holiday? As the year winds down, we look at some of the common calls received by…

What happens when a major travel company goes out of business?

Over the past week, we’ve seen news coverage out of the United Kingdom detailing the collapse of iconic airline and tour operator Thomas Cook. The company shut its doors, impacting the travel plans of 600,000 people and left 150,000 passengers stranded in destinations around Europe, the Caribbean and the U.S. We’ve seen that the U.K.’s…

Tips for travelling during hurricane season

Travelling to the Caribbean and U.S. Gulf Coast during the summer and early fall can mean taking advantage of off-peak rates to popular destinations. But, with hurricane season lasting from early June until the end of November, there’s the potential that your holiday could see anything from a little bit of drizzle to a major…

New Air Passenger Protection Regulations are here – learn what they mean for you!

Big changes are here for airline passengers in Canada. Until this year, there have been no standardized passenger protection rules for air travel in Canada. Airlines have set their own policies when it comes to transparency, communication and compensation. This year, the Federal government rolled out the new Air Passenger Protection Regulations, which apply to…