TICO is committed to providing quality customer service to all stakeholders (consumers and registrants), however, should you have a complaint about the service received by TICO, there is a mechanism to address such complaints. Consumers and registrants are invited to contact the Governance and Human Resources Committee of the Board of Directors.

Complaints Against TICO

A Committee of  the Board (Governance and Human Resources Committee) has as one of its mandates to review and resolve, as appropriate, complaints against TICO, which are based on dissatisfaction with the quality and fairness of its services to registrants and consumers. The Committee may make recommendations with respect to TICO’s complaint handling procedures based on reviews of particular complaints.

The Committee is made up of members of TICO's Board of Directors. The Committee’s mandate as it relates to reviewing complaints received against TICO is as follows:

  • Review and resolve, as appropriate, complaints against TICO.
  • Provide fair, transparent and accountable procedures for handling registrant and consumer complaints against TICO.
  • Develop standards for handling complaints.
  • Make recommendations with respect to TICO's complaint handling procedures.
  • Review trends of complaints to determine if recommendations can be made to address the cause of complaints.

During the 2017/2018 fiscal period, there were no complaints received against TICO for the Committee’s review.

How to Contact TICO’s Governance and Human Resources Committee

If you wish the Committee to review your complaint issue with TICO, please submit your complaint in writing to the attention of TICO’s Governance and Human Resources Committee:

EmailThis email address is being protected from spambots. You need JavaScript enabled to view it.
Fax: 905-624-8631

Mail to:

Travel Industry Council of Ontario
c/o Governance and Human Resources Committee
55 Standish Court, Suite 460
Mississauga, ON  L5R 4B2
Attn: Lorraine Nowina, Chair