Part IV of the Travel Industry Act (Act) provides the overall requirements for a new registration and annual renewal, including when the registrar may refuse, revoke or suspend a registration. Further, Ontario Regulation 26/05 (Regulation), Part II, provides the requirements for a new application, including forms and fees.

Recognizing the delivery of travel services to consumers has evolved with the advancement of new business models, TICO wishes to ensure that the marketplace remains vibrant and that purchasing options for consumers remains robust.

With this goal, TICO wishes to clarify its policy with respect to a former registrant that wishes to reinstate their registration within 364 days of voluntarily terminating their registration with TICO. There are numerous reasons that a former registrant may wish to reinstate their registration. TICO will approve a reinstatement of any former registrant under the following conditions:

  1. At the date of the voluntary termination of a registrant, there must not have been any unresolved compliance issues, claims against the Compensation Fund and/or other outstanding financial compliance requirements;
  1. At the date of the voluntary termination of a registrant, all fees owing to TICO, up to the date of the termination, under the Act or Regulation must have been paid in full;
  1. The person applying for reinstatement must not have been charged with an offence;
  2. If the former registrant has been employed, or contracted, by a TICO registrant in the last 364 days, he/she must not have been terminated for reasons associated with the lack of honesty and integrity detrimental to the travelling public, in the view of the registrar, and
  1. All other requirements for registration and renewal are met.

If all the above conditions have been achieved, the former registrant may be reinstated by paying a reinstatement fee equal to the renewal fee based upon the most recent renewal period and fee paid. A new application fee will be waived. A security deposit will not be required if the former registrant had filed two consecutive annual financial statements with TICO, and the registrar has no concerns with compliance to the legislation. All reasonable efforts will be under-taken to re-issue the same registration number as previously used.

TICO believes this policy will be of benefit to certain individuals and/or former registrants who have chosen to voluntarily terminate their TICO registration, or leave the industry altogether, but have the desire to re-engage as an Ontario registrant.

This policy is effective August 1, 2017.


Richard Smart
Registrar, Travel Industry Act, 2002