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Advisory Councils

Industry Advisory Council

The purpose of the Industry Advisory Council (IAC) is to provide guidance and advice to the TICO Board of Directors on issues pertaining to TICO’s consumer protection mandate and activities, as well as issues identified by TICO.

The objectives of the IAC are:

  • Provide independent and non-partisan advice to TICO’s Board on:
    • Emerging issues in the travel sector.
    • Initiatives to advance TICO’s consumer protection mandate.
    • Opportunities for improvement with respect to service delivery, policies, and procedures.
  • Provide recommendations on the development and implementation of TICO’s planning documents when there is a consumer, industry, or public interest.
  • Provide feedback on consultation plans prepared to support policy and regulatory changes impacting consumers and industry.
  • Identify and recommend topics or policy issues that would enhance consumer confidence in Ontario’s travel industry.
  • Review the results of key surveys initiated by TICO in connection with services and interactions with consumers, industry and other stakeholders and provide feedback, advice, and/or recommendations for improvement to the surveys and other matters arising from the review as needed.

The members of the IAC are:

  • Robert Townshend – Total Advantage Travel and Tours – IAC Chair
  • Charles Zhao – CPTrip Service Inc.
  • Danuela Freel – Four Point Travel
  • Gregory Luciani – TravelOnly Inc.
  • Jay Katzeff – Cottage Vacations
  • Jean Hébert – Canadian Association of Tour Operators
  • Jennifer DiNardo – Bella Vista Travel
  • Joanne Dhue – Sunwing Vacations Inc.
  • Julie Boucher – Tully Luxury Travel Inc.
  • Karen Nasmith – Skican Ltd.
  • Martin Taller – Algonquin College
  • Robert Mackie – Expedia Cruises
  • Scott Selig – Amex Bank of Canada
  • Vince Accardi – Ontario Motor Coach Association
  • Wendy Paradis – Association of Canadian Travel Agencies and Travel Advisors

To view the full Terms of Reference for the IAC, click here. 


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Consumer Advisory Council 

The purpose of the Consumer Advisory Council (CAC) is to provide guidance and advice to the TICO Board of Directors on issues of importance to consumers pertaining to TICO’s mandate and activities, as well as issues identified by TICO.

The objectives of the CAC are:

  • Provide independent and non-partisan advice to the Board on:
    • Emerging issues in the travel sector.
    • Approaches to enhance consumer awareness and engagement.
    • Opportunities for improvement with respect to service delivery, policies and procedures.
  • Provide recommendations on the development and implementation of TICO’s planning documents when there is a consumer or public interest.
  • Provide feedback on consultation plans prepared to support policy and regulatory changes impacting consumers.
  • Identify and recommend topics or policy issues that would enhance consumer confidence in Ontario’s travel industry.
  • Identify travel-related issues requiring additional consumer input or research.

The members of the CAC are:

  • Angela Dennis – Better Business Bureau Serving Central Ontario Inc. – CAC Chair
  • Ron Noble – Catholic Health Association of Ontario – CAC Vice-Chair
  • Aly Alibhai – Ministry of Children, Community and Social Services (Government of Ontario)
  • Andrew Gaudes – Goodman School of Business, Brock University
  • George Nikolov – Governance Advisor/Consultant
  • Irene Kairys – Humber College
  • Judy Pfeifer – Financial Services Regulatory Authority
  • Kashmera Self – Interac Corp.
  • Liz Maier – The Salvation Army
  • Marc Spector – Home Construction Regulatory Authority
  • Scott Roseblade – Goway Travel Limited
  • Yashy Murphy – Parenting To Go

To view the full Terms of Reference for the CAC, click here.