December 12, 2025 - Immediate Suspension: City of Stars Travel Inc.
Mississauga, ONT. – The Travel Industry Council of Ontario (TICO) has issued an Immediate Temporary Suspension Order to suspend the registration of City of Stars Travel Inc., a travel agency with two registered locations in Markham.
City of Stars Travel Inc. – Retail (TICO Registration #50028211)
Operating as: City of Stars Travel
7270 Woodbine Ave, Suite 207
Markham, ON M2H 1P2
City of Stars Travel Inc. – Retail Branch (TICO Registration #50028340)
Operating as: City of Stars Travel
3255 Highway 7 E Unit 113
Markham, Ontario L3R 3P9
Additionally, City of Stars Travel Inc. was operating from unregistered branch office locations, including:
- Pacific Mall, Cl-4300 Steeles Ave E, Markham, ON L3R 0Y5
- New Kennedy Square, 80-8360 Kennedy Rd, Markham, ON L3R 5Y7
- King Square Shopping Centre, 2E16-9390 Woodbine Ave, Markham, ON L6C 0M5
- Woodside Square, Unit 412-1571 Sandhurst Cir, Scarborough, ON M1S 5J9
City of Stars Travel Inc. must cease all travel sales and counselling activity immediately.
TICO has also issued a Notice of Proposal to Revoke the registration of City of Stars Travel Inc.
City of Stars Travel Inc. is entitled to a hearing by the Licence Appeal Tribunal about the proposal to revoke its registration.
It is alleged that City of Stars Travel Inc. failed to comply with the Travel Industry Act, 2002. This includes concerns about their financial position and conduct, including operating locations without proper authorization and failing to maintain a permanent place of business.
There are reasons to believe that City of Stars Travel Inc. will not conduct business in accordance with the law, and with integrity and honesty.
For more information about suspensions, please click here.
Consumers or registrants who have future departure bookings with City of Stars Travel Inc. can contact:
Toll free: 1-888-451-TICO (8426)
Email:
About TICO
Formed in 1997, the Travel Industry Council of Ontario (TICO) regulates Ontario’s approximately 1,900 travel agencies, booking websites and tour operators. TICO administers the Travel Industry Act, 2002. As a consumer protection organization, TICO facilitates a consumer complaints process and administers the Ontario Travel Industry Compensation Fund. By booking travel with a TICO-registered business, consumers have access to added protection. To verify if a company is registered with TICO, and for helpful information and resources, visit www.tico.ca.
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Media contact
Kristina Wilson
Stakeholder Relations Manager