December 22, 2023- TICO Board approves 10 claims against the Ontario Travel Industry Compensation Fund
Mississauga, ONT. – On December 19, 2023, the Travel Industry Council of Ontario’s (TICO’s) Board of Directors approved 10 claims against the Ontario Travel Industry Compensation Fund totalling $51,879 to assist 12 consumers who did not receive the travel services for which they had paid.
The approved Ontario Travel Industry Compensation Fund claims are as follows:
- Fly Jamaica
1 claim to assist 1 consumer, totalling $629 - Holy Destinations Travel
8 claims to assist 10 consumers, totalling $50,000
- The Travel Broker Group
1 claim to assist 1 consumer, totalling $1,250
In addition, the following claims were denied:
- Interjet Airlines
Four claims were denied as they were claiming for unredeemed credits issued by Interjet Airlines.
- Holy Destinations Travel
One claim was denied as it was claiming for services purchased directly from an airline, as well as travel services purchased from an out-of-province retailer and did not contain sufficient documentation in order to substantiate the claim.
The Ontario Travel Industry Compensation Fund is wholly-financed by the industry to protect consumers who do not receive the travel services for which they paid, due to the insolvency or bankruptcy of an Ontario-registered travel agent or travel wholesaler or due to the cessation of an end supplier airline or cruise line. The Fund only covers consumers who have booked through an Ontario-registered travel agent. The Fund is administered by the Travel Industry Council of Ontario, a not-for-profit corporation. TICO may be contacted at 1-888-451-TICO or
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Media contact:
Kristina Wilson
Stakeholder Relations Manager