March 20, 2023 - TICO Board approves 11 claims against the Ontario Travel Industry Compensation Fund
March 20, 2023
Mississauga, ONT. – On February 28, 2023, the Travel Industry Council of Ontario’s (TICO’s) Board of Directors approved 11 claims against the Ontario Travel Industry Compensation Fund totalling $62,012 to assist 37 consumers who did not receive the travel services for which they had paid.
The approved Ontario Travel Industry Compensation Fund claims are as follows:
- Crystal Cruises
9 claims to assist 22 consumers, totalling $58,246
- Jacco Tours
1 claim to assist 4 consumers, totalling $1,389
- Luxury Travel Centre Inc.
1 claim to assist 11 consumers, totalling $2,377
In addition, one claim was denied:
- Crystal Cruises
1 claim for 2 consumers totalling $6,831, as the claim was received after the legislated filing deadline.
The Ontario Travel Industry Compensation Fund is wholly-financed by the industry to protect consumers who do not receive the travel services for which they paid, due to the insolvency or bankruptcy of an Ontario-registered travel agent or travel wholesaler or due to the cessation of an end supplier airline or cruise line. The Fund only covers consumers who have booked through an Ontario-registered travel agent. The Fund is administered by the Travel Industry Council of Ontario, a not-for-profit corporation. TICO may be contacted at 1-888-451-TICO or
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Media contact:
Kristina Wilson
Stakeholder Relations Manager