May 2, 2024

Mississauga, ON – On December 6, 2023, The Office of the Auditor General of Ontario (OAGO) released its value-for-money audit of the Travel Industry Council of Ontario (TICO).

Today, TICO is releasing its initial Public Action Plan, which details how the organization will address the recommendations of the OAGO. The updates in this initial Public Action Plan are as of March 31, 2024. Progress updates will be posted on a quarterly basis going forward.    

The OAGO’s report contains a total of 16 recommendations, with nine of those directed at TICO, six directed at both TICO and the Ministry of Public and Business Service Delivery (Ministry) and one directed at the Ministry.

“TICO is committed to transparency and continuous improvement as it embraces the recommendations of the Auditor General to benefit all stakeholders,” said TICO CEO Richard Smart. “TICO remains committed to enhancing its policies and procedures, risk-based decision-making processes, and its collection and analysis of data to improve business intelligence of the travel marketplace and the businesses it regulates.”

To access the Public Action Plan, please click here.

About TICO
Formed in 1997, the Travel Industry Council of Ontario (TICO) regulates Ontario’s approximately 1,950 travel agencies, booking websites and tour operators. TICO administers the Travel Industry Act, 2002 on behalf of the Ontario government. As a consumer protection organization, TICO facilitates a consumer complaints process and administers the Ontario Travel Industry Compensation Fund. By booking travel with a TICO-registered business, consumers have access to added protection. To verify if a company is registered with TICO, and for helpful information and resources, visit


Media contact
Kristina Wilson
Stakeholder Relations Manager
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