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Closure Advisory: Sunmed Holidays Inc. o/a Sunmed Holidays o/a HL Holidays

Sunmed Holidays Inc.
o/a Sunmed Holidays
o/a HL Holidays

2065 Dundas Street East, Ste 114
Mississauga, ON L4X 1M2
www.sunmedholidays.com

TICO Registration Number: 3030457 (Retail) / 3090828 (Wholesale)

Registration Terminated: October 29, 2021

Please read the following Closure Advisory in its entirety to ensure that you understand the instructions that apply to your circumstances. If you are uncertain how to proceed, please contact TICO's Claims Department at 1-888-451-8426 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Sunmed Holidays Inc. located in Mississauga, Ontario had its registration under the Ontario Travel Industry Act, 2002 revoked effective Friday, October 29, 2021. Sunmed Holidays Inc. operated as both a travel retailer and travel wholesaler, and primarily sold tours to the Mediterranean. This travel agency and tour operator is no longer in business.

Ontario Travel Industry Compensation Fund (Compensation Fund)

Who can File a Claim:

Consumers who purchased their travel services directly from Sunmed Holidays Inc. (Ontario registered travel retailer) and who have not travelled and/or have future travel credits or an outstanding refund:

Consumers who purchased travel services directly from the travel agency and who have future travel credits or have not received a refund for travel services cancelled or recently cancelled due to the pandemic may request a claim form from TICO against the Compensation Fund. Consumers may request a claim form by contacting TICO directly at 1-888-451-8426 or (905) 624-6241 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Consumers who purchased Sunmed travel services through an Ontario registered travel agency (other than Sunmed Holidays) and who have future travel credits or have not received a refund for travel services cancelled or recently cancelled due to the pandemic should contact their travel agent for information and assistance. Consumers may also request a claim form from TICO against the Compensation Fund.

Consumers who purchased Sunmed travel services from an out-of-province travel agency (such as a travel agency located and operating in the U.S.A.):Unfortunately, there is no provision under Ontario Regulation 26/05 of the Travel Industry Act, 2002 for a consumer to claim on the Compensation Fund when they have purchased travel services from an out-of-province travel agency. TICO can only recommend that you contact the travel agency you purchased the services from for further assistance.   

Please note that there is a legislated 6 month filing deadline for claims on the Compensation Fund. The filing deadline date is May 2, 2022.

Filing a claim against the Compensation Fund
Please note the claim filing deadline listed above. Claims received at TICO after the filing deadline date will not be valid. Therefore, it is important to submit your claim prior to the filing deadline.

Please be advised that the legislation requires claimants to explore all other possible options for reimbursement as part of the claims process.  Therefore, claimants who paid by credit card and who were charged by Sunmed Holidays for their travel services not provided, are required to do the following:

  • Contact their credit card company and dispute the Sunmed Holidays charge and request a refund (credit / reversal of the charge on their account). 
     
  • If for some reason your credit card company refuses to provide you with a credit refund, you will be required to obtain a letter from the credit card company stating that a credit refund will not be provided. 
     
  • The letter from the credit card company must be submitted with your claim against the Compensation Fund.
     
  • If you are unable to obtain a refund (chargeback) from your credit card company or obtain all the documentation required in order to substantiate your claim in a timely manner, please submit your claim form to TICO prior to the deadline date.
     
  • Any additional documentation that is required to complete the claim can be sent to TICO when it is obtained.

If you have any questions or require clarification after reviewing this Closure Advisory, please feel free to contact TICO. We can  review your circumstances and offer guidance on whether you may have an eligible claim against the Compensation Fund, and whether your travel services are still available to be received.

Consumers may contact TICO at 1-888-451-8426 or (905) 624-6241 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.