TICO-registered travel agencies and websites ensure you have the protection you need for your trip

When you book with a TICO-registered travel agency or website, not only do you have consumer protections, but you are provided with all the support and information needed for successful travel. See how TICO can help make sure your travel goes as planned:

All travel agencies operating in Ontario must be registered with TICO. We inspect and monitor these agencies, holding them accountable to Ontario’s travel laws/legislation. You may unknowingly consider a travel agency or website from outside of Ontario. To make sure you’re getting the protection and support you’re entitled to, find a TICO-registered travel agency or website here:
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No matter how much time and care you put into planning your trip, it’s still possible to miss important details. TICO’s valuable travel tips can help ensure you have what you need for a successful getaway.

  • A passport is always on top of your ‘must-have’ list, but did you know that many countries require other travel documents before you can enter? A TICO-certified travel agent will always disclose what you need for your destination.
    LEARN MORE
  • A TICO-certified travel agent provides you with assurance, support, and protection for your travel, but it’s still different from purchasing travel insurance. See why insurance still matters.
    READ MORE
  • It’s always important to be mindful of safety when making travel plans. Here are some quick tips to help keep you safe during your vacation.
    SAFETY TIPS

At TICO, we know how sacred travel is to you. That’s why when things don’t go as planned, we’re here to help resolve your issue.

  • When you book with a TICO-certified travel agent, we can help you with issues that may suddenly arise. Learn about our role in consumer protection.
    LEARN MORE
  • Need to file a complaint? See how we can guide you through the process.
    CLICK HERE
  • Do you know there is a Compensation Fund? Here’s how you can file a claim.
    START HERE

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Upcoming Webinars and Seminars

TICO is currently developing educational information to assist TICO registrants understand the requirements under the Travel Industry Act, 2002 and Ontario Regulation 26/05.

 

Financial Compliance Webinars - Winter Sessions Available! 

With a focus on trust accounting, the webinar is beneficial to all Registrants as it covers topics under the legislation which are required to be followed by all.  Individuals responsible for the financial compliance under the Travel Industry Act and the Regulation would receive most benefit from attendance.

The webinar is free of charge and all the necessary materials will be included as part of the webinar.

The webinar schedule is as follows:

Thursday, December 6th:  2:00 pm - 3:00 pm

Thursday, December 13th: 2:00 pm - 3:00 pm

Tuesday, December 18th: 2:00 pm - 3:00 pm

Thursday,  January 17th: 2:00 pm - 3:00 pm

Thursday, January 24th: 2:00 pm - 3:00 pm


To register for a Financial Compliance Webinar - click here

After registering, you will receive a confirmation email containing information about joining the webinar.

Should you have any questions, please contact Annie Tse, Financial Compliance Administrator (905) 624-6241 ext 248 or toll free at 1-888-451-8426 ext 248.  

 

Travel Agent Workshop 

Join TICO's Compliance Team for an informative and interactive workshop for TICO Certified Travel Agents to refresh their knowledge on some key areas in the Regulation such as:

  • Advertising
  • Disclosure at the time of booking
  • Invoicing
  • Websites
  • Social Media

The session is free of charge and all TICO Certified Travel Agents , Supervisor/Managers and TICO registered travel agency owners are welcome to attend.  This workshop is an opportunity for you to receive some valuable information as well as ask questions, provide feedback and network with your peers.

The Travel Agent Workshop will be held on:

More dates coming soon !


Where:     TICO Offices
                   55 Standish Court, Suite 460
                   Mississauga, ON L5R 4B2

Sign up to Attend:

If you are interested in attending the workshop please confirm your attendance by replying to TICO at This email address is being protected from spambots. You need JavaScript enabled to view it.
 

Advertising Webinar 

This informative webinar will review the advertising rules and regulations including where they apply and how they apply to various forms of representations including print, digital & social media. The session with provide useful tools for future reference as well as  give those attending an opportunity to ask questions.  The webinar is free of charge and all the necessary materials will be provided as part of the webinar.

More dates coming soon!

 

Disclosure and Invoicing 

This session will provide participants with a refresher on the importance of providing proper disclosure at the time of booking, which is so critical for customer satisfaction.  The webinar will also review invoicing requirements and the benefits of providing customers with a proper invoice. The session with provide useful tools for future reference as well as  give those attending an opportunity to ask questions.  The webinar is free of charge and all the necessary materials will be provided as part of the webinar.

More dates coming soon !

 

TICO’s  Tools for Success Webinar 

Join TICO's Compliance Department for an informative and interactive presentation about the tools available to assist you with:

  • Advertising
  • Disclosure at the time of booking
  • Invoicing
  • Websites
  • Social media

This free webinar will provide you with some interactive tools and resources available to you as well as provide you with an opportunity to ask any compliance related questions you may have.

More dates coming soon !