Travel Industry Council of Ontario

TICO is consumer protection!

Thinking of taking a trip? TICO protects you in four main ways. Watch our videos to find out how TICO protects your travel investment.

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What is TICO?

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The Travel Industry Council of Ontario (TICO) is a self-managed, not-for-profit corporation, responsible for administering and enforcing the Ontario Travel Industry Act, 2002 and Ontario Regulation 26/05 on behalf of the Ontario government.   The legislation governs all of the approximately 2,500 travel retailers and travel wholesalers registered in Ontario.  In addition, TICO administers an industry-financed Travel Compensation Fund.

Tips for Purchasing Travel Services

To benefit from the consumer protection available in Ontario and remember, whether booking in person, over the phone or online, make sure you always purchase your travel services from an Ontario registered travel agency. Check out our useful Travel Tips and our Consumer Checklist to help you with your travel plans. 

Travel Compensation Fund

When you purchase your travel services from a TICO registered travel agency you are protected by an industry financed Travel Compensation Fund.  Find out more about the Compensation Fund and under what circumstances it provides protection to consumers as well as how to file a claim.

TICO Education Standards Program / TICO Exam

Every person who is working for a registered Ontario retail travel agency and is selling travel services or providing travel advice to the public must, by law, meet the TICO's Education Standards. This includes supervisors and managers on a registrant's registration record with TICO. For more information and to register to write the exam - click here.

Find a TICO Registered Travel Agency

Find out if the travel agency you want to book with is registered by using TICO’s Travel Agency Search feature.  Remember, only consumers who purchase travel services from TICO registered travel agencies benefit from the consumer protection available in Ontario. 

Find a TICO Registered Travel Agency

How to File a Complaint

How to File a Complaint
If you have a general question or remain dissatisfied after attempting to resolve a complaint issue with your travel agent, you may contact the TICO for information in determining what your next steps might be or assistance in dealing with your complaint. Learn more about TICO's role in assisting with consumer complaints.