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Consumer & Industry Advisory - Ontario Government Releases Travel Industry Act Review Survey

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The Ontario Government is actively exploring ways to improve consumer protection for Ontarians when buying travel services in the province. With a comprehensive review of the Travel Industry Act, 2002 and Ontario Regulation 26/05 underway, the Ministry of Government and Consumer Services is inviting all stakeholders to provide their input in support of their review.


An online survey to obtain feedback from both industry and consumers is available to assist the Government with identifying any challenges and opportunities for consumer protection in the travel sector.

“TICO encourages all stakeholders to participate in the Ontario Government’s comprehensive review by completing the online survey. This is a great opportunity to provide your feedback and contribute to modernizing the consumer protection legislation, strengthen consumer protection and reduce burden on business,” said Richard Smart, TICO President and CEO. “We also encourage you to share the survey link broadly with your customers, colleagues and friends.”

The online survey will be available to accept feedback until December 3, 2016

To access the Travel Industry Act Review Survey - Click here

You may also provide your feedback by emailing the Ontario Government at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

For more information on the Travel Industry Act review - Click here


Richard Smart
President & CEO

November 3, 2016