TICO - Industry Info

Industry Info

TICO Education Standards - Proctors Overview

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PLEASE NOTE: TICO is now administering its Education Standards Program (formally administered on behalf of TICO by the Canadian Institute of Travel Counsellors - CITC).  The Proctor Guide is being revised to remove all references to the CITC.  In the interim, please disregard the references to the CITC website or contact information in the Guide.  If you are unable to locate the information that you are seeking or have any questions, please do not hesitate to contact our office and we will be happy to assist you. You may contact TICO at This e-mail address is being protected from spambots. You need JavaScript enabled to view it   or call TICO at 1-888-451-8426 (Lori Furlan ext 231 or Heather Wilkins ext 257)


A proctor is an impartial 'supervisor' for the writing of the exam. His or her responsibillity is to:

  • ensure the integrity of the writing of the exam
  • make certain that there are no disruptions
  • check the candidate's photo identification to ensure that they are the actual candidate registered to write the exam
  • make sure that the candidate completes their own exam
  • use established procedures to deal with issues that may arise during the writing of the exam

Finding a Proctor

Who can proctor the exam?

  • The key to finding a proctor is to ensure that there is not a conflict of interest

  • 'Conflict of Interest' in this context, means that the Proctor does not work for the same agency/organization as those who are writing the exam, and that there is no relationship between a Proctor and a candidate that could call into question the impartiality of the Proctor (e.g. spouse, relative, business partner etc.)

  • The proctor has reviewed the Proctor Guide and understands the important role they play in the exam process.

    Please note: The Proctor Guide is being revised to remove all references to the CITC. In the interim, please disregard the references to the CITC website or contact information in the Guide. If you have any questions, please do not hesitate to contact our office and we will be happy to assist you. You may contact TICO at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it    or call TICO at 1-888-451-8426 (Lori Furlan ext 231 or Heather Wilkins ext 257)
     

Examples of appropriate Proctors

  • Someone from outside the industry who fulfills the following criteria:
    1. maturity (i.e. the ability to oversee an exam)
    2. no interest in the subject matter (the person has no interest in studying or working in the travel industry)
    3. no conflict of interest (they have no relatives or friends in the exam sitting for they are being asked to proctor)
       
  • A person who qualifies as a passport guarantor, as long as this does not pose a conflict of interest. Please note that the Exam Proctor qualifications differ from the information on the passport guarantor website in that, for the purpose of Proctoring, a relative or spouse is not acceptable. Passport guarantor guidelines may be found at http://www.ppt.gc.ca/cdn/section2.aspx

  • A Travel & Tourism Educator, or another academic whether active or retired, whether associated with the travel industry or not, provided there is no conflict of interest. However, if the Travel &Tourism Educator is required to write the Travel Counsellor Exam, or chooses to write this exam, then they must pass the exam first.

  • A Certified Travel Counsellor or Certified Travel Manager who does not work for the same agency or agency chain and has already passed the Travel Counsellor Exam, provided there is no conflict of interest. 

  • An agency manager who does not work for the same agency or agency chain, and who has already passed the Travel Counsellor Exam, provided there is no conflict of interest.

  • A travel counsellor who has already passed the exam and does not work at the same agency, provided there is no conflict of interest

  • TICO maintains a list of travel schools throughout Ontario which can offer a Proctored exam room from time to time. For a list of schools, along with the details of the exam writing arrangements, visit http://www.tico.ca/industry-info/education-standards/proctored-venues.html

  • TICO may be able to suggest a Proctor for candidates to contact, based on a list of Proctors used in the past. Contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it

If you are uncertain of the Proctor details when you register for the TICO Exam, you may SAVE your information on the Registration form and then return to it when you are ready. When a proctor and time for the exam have been arranged, registrants should register with TICO at least 14 days prior to the exam sitting.

Please Note: TICO looks into all Proctor applications before determining their acceptability. If a candidate wishes to change a Proctor after TICO has already approved one, then TICO  requires a minimum of 5 working days to process the new Proctor. If there are not 5 working days left before the scheduled exam date, the candidate may pay an expedited fee of $24.00 to have the new proctor approved in time for the exam, or if it is simply not possible to approve the new Proctor in time, then the matter will be treated as a Re-Schedule

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Proctor Guide

Please note: The Proctor Guide is being revised to remove all references to the CITC. In the interim, please disregard the references to the CITC website or contact information in the Guide. If you have any questions, please do not hesitate to contact our office and we will be happy to assist you. You may contact TICO at ticoexam@tico.caThis e-mail address is being protected from spambots. You need JavaScript enabled to view it or call TICO at 1-888-451-8426 (Lori Furlan ext 231 or Heather Wilkins ext 257)


Upon receiving your completed Proctor application form TICO will confirm whether the proposed proctor is approved. If not, the candidate will be contacted with suggestions.

TICO may contact the Proctor for further information and to ensure that he/she understands their responsibilities as outlined in the Proctor Guide. On that note, please ensure that your Proctor reads through the full 20 page guide.

This short document will provide the Proctor with:

  • Who can Proctor
  • The Proctor's role and responsibilities before the exam
  • The proctor's role and responsibilities on the day of the exam
  • Sample Welcome Script
  • Sample Instruction Script
  • Guidelines concerning irregular incidents
  • Instructions for disabling pop-ups on the computer
  • The TICO Exam Candidate Log
  • Contact Information

Download the Proctor's Guide