April 18, 2023

Interjet Airlines, an airline operating out of Mexico, ceased operations on December 11, 2020 and was declared bankrupt on April 10, 2023.

Please read the following Closure Advisory in its entirety to ensure you understand the instructions that apply to your circumstances. If you are uncertain how to proceed, please contact TICO's Claims Department at 1-888-451-8426 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Ontario Travel Industry Compensation Fund (Compensation Fund)

Consumers who purchased their Interjet Airlines travel services from a registered Ontario travel agency or booking website:

Consumers who purchased Interjet Airlines travel services from an Ontario registered travel agency or booking website and did not receive their travel services due to the closure of the airline, may file a claim from the Compensation Fund for reimbursement.

Consumers may request a claim form at this link or by contacting TICO at 1-888-451-8426 or This email address is being protected from spambots. You need JavaScript enabled to view it..

For more information about the Compensation Fund, click here.

Please note that there is a legislated six-month filing deadline for claims on the
Compensation Fund. The filing deadline is October 11, 2023.

Claims received by TICO after the filing deadline date will not be valid.

Filing a claim against the Compensation Fund:
Please be advised that the legislation requires claimants to explore all other possible options for reimbursement as part of the claims process. Please complete the following steps prior to filing a claim against the Compensation Fund. 

  • Contact your credit card company and dispute the Interjet Airlines charge and request a refund (credit/reversal of the charge on your account). 
  • If your credit card company refuses to provide you with a credit refund, you will be required to obtain a letter from the credit card company stating that a credit refund will not be provided. 
  • The letter from the credit card company must be submitted with your claim against the Compensation Fund.
  • If you are unable to obtain a refund (chargeback) from your credit card company or obtain all the documentation required to substantiate your claim in a timely manner, please submit your claim form to TICO prior to the filing deadline date.
  • Any additional documentation that is required to complete the claim can be sent to TICO when it is obtained.

Consumers who have a future travel credit/voucher issued by Interjet Airlines that has not been redeemed:
UNREDEEMED future travel credits, vouchers or similar documents issued by an airline are not eligible for reimbursement from the Compensation Fund.

Consumers who purchased Interjet Airlines travel services from a travel agency located outside of Ontario OR directly from Interjet Airlines
Unfortunately, there is no provision under Ontario Regulation 26/05 of the Travel Industry Act, 2002 for a consumer to claim on the Compensation Fund when they purchased travel services from a travel agency outside of Ontario or directly from the supplier.

Questions?
Please contact TICO at 1-888-451-8426 or (905) 624-6241 or This email address is being protected from spambots. You need JavaScript enabled to view it..