New Individual Registration

Review the entire procedure before you begin to register. All of the following sections need to be completed during the online registration process:

Candidate information: This will provide TICO with basic information to identify each candidate.

Agency/Home Information: This is the address where you will be receiving your exam results. However if you wish to have your results mailed to your agency or company, then put your agency or company information in this area. Please note that you do not need to fill in the Agency Name or Agency TICO Registration fields.

Exam and Proctor Information: If you don't know the Proctor or the date of the exam, you can "save" your registration form until you have all the necessary information to complete it. You will not be allowed to proceed to 'checkout' and complete the registration process until you do complete the Proctor and exam date information.

  • Ensure you save your registration number so you may use this number to return to your uncompleted registration form to add any outstanding information, such as proctor information. At that point, the system will allow you to 'checkout', submit payment and THEN your registration will be confirmed to you via email.
  • Proctor Information: All areas must be completed. If the proctor has not yet been approved by TICO, the exam candidate should review the Proctor Guide and give it to the proposed Proctor in order to prepare the individual for his/her role in the exam writing process. Please note that the proposed Proctor must fill out the application form and fax or email his/her ID to TICO. TICO will then confirm the acceptability of the individual as a Proctor and ensure that the Proctor understands his/her role.

Please Note: TICO looks into all Proctor applications before determining their acceptability. If a candidate wishes to change a Proctor after TICO has already approved one, then TICO requires a minimum of 5 working days to process the new Proctor. If there are not 5 working days left before the scheduled exam date, the candidate may pay an expedited fee of $24.00 to have the new proctor approved in time for the exam, or if it is simply not possible to approve the new Proctor in time, then the matter will be treated as a Re-Schedule. See rescheduling, cancellations and no show page.

Privacy Considerations: Before you submit your form, please note the following points:

  • TICO is required to submit basic identification information to Assessment Strategies Inc. (ASI), the testing company that facilitates the exam.
  • TICO will only release exam results to the person who wrote the exam. TICO requires written consent from an exam candidate in order to release exam information to a third party such as a supervisor or manager or trainer.
  • TICO will only send exam results to a third party if written permission from the exam candidate is received at the time the candidate registers for the exam process. If you want your results sent to a third party, please complete the Third Party Authorization Form.
  • Please note that the Third Party Authorization Form must be submitted (or re-submitted) each time you register to write (or re-write) the exam.

Submit Form: When you click on "submit", you will proceed to the 'Checkout' section. Be sure all 'required' information is completed, or you will be prompted with the following message to correct errors before proceeding: There were errors with your form. Please correct all errors and try again.

The most common errors are adding hyphens or spaces in the phone number, not inputting the postal code in the correct format or submitting an exam date that is not at least 14 days away from the date on which you are registering.

Checkout Form: You will find your exam order listed here.

Payment Information: Please indicate which credit card you are using (TICO accepts Visa, MasterCard or American Express), or if you will be mailing in the registration form along with a cheque (made payable to TICO). Please note: to secure your selected exam date, TICO must receive your cheque payment no later than 7 days prior to your exam date.

Thank you for registering. You will get a message on your screen advising that you have been successfully registered. This will include a Unique TICO Exam Registration Number. There is a Print Page button. Please print the page and keep it for your records.

Email Confirmation: You will receive an automated email confirming your successful registration and containing your Unique TICO Exam Registration Number. You will need to bring this number with you on exam day as well as government issued photo ID.

Remember your exam date and time: No further reminders will be sent from TICO.

Online Registration - For Individuals
 

To complete a New Individual Registration - click here



New Group Registration

Review the entire procedure before you begin registration. All sections need to be completed.

It is recommended that the Group Registration form be completed by one person at the company/agency who is registering the entire group. TICO will not accept typed lists or spreadsheets with names of group exam candidates. The group must register their own members.

Please note that you must register to write the TICO Exam(s) at least 14 days prior to your chosen writing date.

Group Registration is a two-step process:

Step 1: Enter in all the general information, common to every member of the group

Step 2: Enter in the information for each person in the group. There are two ways of doing this, see below.

STEP 1 : Enter in the group information that is common to all members of the group (Agency, Exam date, location, Proctor)

  • Group Information. This information is common to each member of the group. Therefore, you only need to complete this information once for each exam location. The contact name, telephone and email should be for the group administrator with whom TICO will communicate on behalf of the entire group.
  • Exam Information. This information is common to each member of the group. Remember that a group is 5 or more people writing in the same location and at the same time. Example: Monday September 7th, 2010 at 9:00 am at 123 Main Street, Timmins, ON.
  • Group Proctor Information. All areas must be completed. If a proctor has not yet been approved by TICO, the exam candidate should review the Proctor Guide and give it to the proposed Proctor in order to prepare the individual for his/her role in the exam writing process. Please note that the proposed Proctor must fill out the online application form and fax or email his/her ID to TICO. TICO will then confirm the acceptability of the individual as a Proctor and ensure that he/she understands his/her role.
  • One proctor may be used for up to 25 candidates, provided that the proctor has a clear view of all the candidates writing the exam at the same time. In situations where candidates are writing in separate cubicles or offices, more than one proctor may be necessary to supervise. For groups of over 25 candidates, one proctor is required for each additional 15 candidates, again, assuming that the proctor has clear sight lines to all the exam candidates. If the group does require more than one Proctor, and the additional proctors have not been approved by TICO please have each additional Proctor fill out the application form and fax or email his/her ID to TICO.

Please Note: TICO looks into all Proctor applications before determining their acceptability. If a candidate wishes to change a Proctor after TICO has already approved one, then TICO requires a minimum of 5 working days to process the new Proctor. If there are not 5 working days left before the scheduled exam date, the candidate may pay an expedited fee of $24.00 to have the new proctor approved in time for the exam, or if it is simply not possible to approve the new Proctor in time, then the matter will be treated as a Re-Schedule.  See the rescheduling, cancellations and no show page.

STEP 2: Enter in the candidate information and create the group – one name at a time.

There are two options for filling in the names of the members of the group, along with the required information for each member.

  1. You can fill in the information on the template spreadsheet provided on the registration form, and then upload this to your computer. You will then be prompted to select this file to upload to the registration form. Once completed, the information will automatically be posted in a special secure Exam database.
  2. OR ....You can use the website form and type in the information for each group member, one at a time. After each person's information has been input, click "add". The first person's information will be saved and then you can continue to add in the next person.
  3. List of Candidates: All the information must be provided. Each candidate's date of birth is required for identification purposes. The address that you type in will be the one used to send the individual candidate his/her exam results. Please remember to fill in the Postal Code. After candidate information is automatically saved, you may use the "edit" or "remove" button if needed.

PLEASE NOTE: Please ensure that the candidates' names are spelled correctly and also that the mailing address (where the results will be sent) is correct. If a candidate's name is misspelled on the registration form, resulting in the need for TICO to re-issue their Certificate or other documentation, then a $15.00 administration fee will apply.

  • Third Party Notification. At the time of registration, a candidate may request that their exam results be sent directly to a third party (eg. supervisor, trainer etc). In each instance, TICO requires signed permission from the candidate. It is up to the candidate to forward this signed permission to TICO. TICO will not contact candidates to ask them if information can be released to a third party. Please note that this form must be submitted (or re-submitted) each time you register to write (or re-write) the exam. Download the Third Party Authorization Form
  • NOTE: After a candidate writes the Exam and receives their results, it is the candidate's responsibility to communicate their results, if they so choose, to a third party. TICO will not entertain requests to forward results to a 3rd party after they have already been mailed to a candidate.
  • Privacy Considerations: Before you submit your form, please note the following points:
    • TICO is required to submit basic identification information to Assessment Strategies Inc. (ASI), the testing company that facilitates the exam.
    • TICO will only release exam results to the person who wrote the exam. TICO requires written consent from an exam candidate in order to release exam information to a third party such as a supervisor or manager or trainer.
    • TICO will only send exam results to a third party if written permission from the exam candidate is received at the time the candidate registers for the exam process. If you want your results sent to a third party, please complete the Third Party Authorization Form .
    • Please note that the Third Party Authorization Form must be submitted (or re-submitted) each time you register to write (or re-write) the exam.
  • Checkout Form: You will find the names of all the candidates you have registered in the group listed here.
  • Payment Information: Please indicate your preferred method of payment from the choices in the drop box. (Visa, MasterCard, American Express or Cheque)
  • Credit Card: There may be a quick refresh of the screen after you choose which credit card you will use. Your choices are Visa, MasterCard or American Express. Please complete the areas marked with an asterisk (*) on the form. Then click "submit" for your credit card to be charged.
  • Cheque: If you choose to pay by cheque, then click the submit button. You will be taken to a confirmation page that will show the amount that is to be paid, plus the list of confirmed candidates. There will be a prompt to "print the page". Please print the completed registration form, attach a cheque made payable to TICO, and mail the form and the cheque to: Travel Industry Council of Ontario, 2700 Matheson Boulevard East, Suite 402, West Tower, Mississauga, Ontario, L4W 4V9. Your order will be saved in the system. Once TICO receives the form and the payment, the file will be processed. Please note: to secure your selected exam date, TICO must receive your cheque payment no later than 7 days prior to your exam date.
  • Thank you for registering. You will receive a message on your screen advising you that you have successfully registered the group. This will include a Unique TICO Exam Registration Number that relates to the Group. There is a Print Page button if you would like a copy of this page.
  • Email Confirmation: You will receive an automated email confirming your successful registration and containing your Unique TICO Exam Registration Number.
  • Remember your exam date and time. No further reminders will be sent from TICO. Please review the section on cancellations and no-shows.

Online Registraton - For Groups

To complete a Group Registrationclick here


Continue to Register or Register to Re-Write the Exam

Your Unique TICO Exam Registration Number allows you to re-enter your Registration form to either complete missing information or to submit it with payment. This is the same section you can access if you wish to register to re-write the exam.

Continue to Register

To enter this section, type in the Unique TICO Exam Registration Number and then the original email address you used when you first entered registration information. When all the information is complete you may submit the form and go to the Checkout page.

Exam Re-Writes

The formal letter that a candidate receives after writing the exam (usually within 10 business days) will indicate whether the candidate has achieved a Pass or a Fail.

  • If a candidate receives a Fail on the TICO exam they will automatically receive a list of the modules in the Study Manual in which they answered questions incorrectly.
  • After reviewing these modules, the candidate may re-write the exam under the following guidelines:
    • 1st re-write: minimum wait of 14 days
    • 2nd re-write: minimum wait of 30 days
    • 3rd and subsequent re-write: minimum wait of 30 days
  • If you are registering to re-write an exam, it works the same way. Type in your Unique TICO Registration Number and the email you originally used to register. Then click on the "Register to Re-write" link at the top of the page. Your file will appear.
  • There is no need to fill in the basic information all over again. All you need to do is confirm the name of your proposed Proctor for the re-write exam and the new exam date. Please visit the re-writes page for more information.

Fee: There is a fee of $24.00 for each re-write of the exam.

Online Registration - Continue to Register / Register to Re-Write Exam

To Continue to Register or Register to Re-write the Examclick here