In response to the COVID-19 global pandemic, changes were made to the General regulation under the Travel Industry Act, 2002 to provide immediate burden relief to Ontario’s registered travel agencies and tour operators, and help certain travellers impacted by COVID-19.

These are challenging and uncertain times for both the travel sector and customers, which is why from the outset of this crisis, TICO has collaborated with the Ontario government to consider burden relief measures aimed at maintaining customer protection while reducing burden on registrants during this difficult time.

 “These are unprecedented times for the travel industry and it was important for us to explore opportunities to provide relief to TICO’s registrants, while ensuring the continuity of customer protection,” said Richard Smart, TICO’s President and CEO. “The intention of these measures is to reduce burden for registrants during this time of hardship, while helping certain travellers impacted by COVID-19.”

“We recognize the extraordinary nature of the current situation of COVID-19, and the effect it is having on the travel sector during this financially difficult time,” said Lisa Thompson, Minister of Government and Consumer Services. “Our government will continue to do whatever it takes to ensure the health and safety of all Ontarians, while also taking necessary steps to protect consumers and the travel industry.”

We are pleased to announce the following burden relief measures with immediate effect:

For more guidance about the use of vouchers or similar documents, please click here.

Relevant section: 46 click here for new | click here for old

Relevant section: 22 – click here for new | click here for old

Relevant section: 24 – click here for new | click here for old

Relevant section: 57 – click here for new | click here for old

TICO and the Ontario government will continue to monitor the situation as the crisis progresses.

To view the full updates to Ontario Regulation 26/05, please click here (e-laws website). Further details and explanations of each measure will be shared with all registrants shortly.

Additional information

To contact TICO

TICO is operating remotely, but we are here to assist you. Any questions can be directed to This email address is being protected from spambots. You need JavaScript enabled to view it. or 1-888-451-TICO (8426).