Please be advised that on March 30, 2020 the Ontario government announced that the Regulation under the Travel Industry Act, 2002, has been amended to reduce burden on Ontario’s registered travel agencies and tour operators and to enhance consumer protection for certain travelers impacted by the COVID-19 outbreak. Click here to find the regulatory changes on the e-laws website.

The changes announced by the Ontario government include:

We understand that you may have questions relating to the amendments. TICO will be providing additional details shortly and will continue to support consumers and registrants impacted by the crisis. Please check back often as we will be posting updates as they become available.

To contact TICO

TICO is operating remotely, but we are here to assist you. For more information, please click here.

Any questions can be directed to This email address is being protected from spambots. You need JavaScript enabled to view it. or 1-888-451-TICO (8426).

Richard Smart
Registrar, Travel Industry Act, 2002