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Tucan Travel Inc.
689 St Clair Ave W 2nd Floor,
Toronto, ON M6C 1B2
 

TICO Registration No.: 50022689 (Retail) / 50022690 (Wholesale)

Registration Terminated: February 02, 2021


Please read the following Closure Advisory in its entirety to ensure that you understand the instructions that apply to your circumstances. If you are uncertain how to proceed, please contact TICO's Claims Department at 1-888-451-8426 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Tucan Travel located in Toronto, Ontario which sold mainly tours to South America, Europe, Asia and Africa voluntarily terminated its registration under the Ontario Travel Industry Act, 2002 to operate as an Ontario travel retailer and travel wholesaler on Tuesday, February 02, 2021.  This travel agency and tour operator is no longer in business.
 

Ontario Travel Compensation Fund

Standard Claim

Consumers who purchased their travel services directly from Tucan Travel (Ontario registered travel retailer) and who have not travelled and/or have future travel credits or an outstanding refund:

Consumers who purchased travel services directly from the travel agency and who have future travel credits or have not received a refund for travel services cancelled or recently cancelled due to the pandemic may request a claim form from TICO against the Ontario Travel Compensation Fund. Consumers may request a claim form by contacting TICO directly at 1-888-451-8426 or (905) 624-6241 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Consumers who purchased their travel services through an Ontario registered travel agency (other than Tucan Travel) and who have future travel credits or have not received a refund for travel services cancelled or recently cancelled due to the pandemic should contact their travel agent for information and assistance or may also request a claim form from TICO against the Travel Compensation Fund.

Consumers who purchased their Tucan Travel services from an out-of-province travel agency (ex. a travel agency located in the U.S.A.):

Unfortunately, there is no provision under Ontario Regulation 26/05 pursuant to the Travel Industry Act, 2002 for a consumer to claim on the Compensation Fund when they have purchased travel services from an out-of-province travel agency.   TICO can only recommend that you contact your travel agency for further assistance.   

Please note that there is a legislated 6 month claim filing deadline date for claims. The filing deadline date is August 03, 2021.

Filing a claim against the Ontario Travel Industry Compensation Fund


Please note the claim filing deadline listed above. Claims received at TICO beyond the filing deadline date will not be valid. Therefore, it is important to submit your claim prior to the filing deadline.

Please be advised that the legislation requires claimants to explore all other possible options for reimbursement as part of the claims process.  Therefore, claimants who paid by credit card and who were charged by Tucan Travel for their travel services not provided, are required to do the following:

Should consumers have any questions or require clarification after reviewing this Closure Advisory, please feel free to contact TICO to review your circumstances and obtain some guidance on whether you may have an eligible claim against the Travel Compensation Fund and/or information as to whether or not your travel services are still available to be received. Consumers may contact TICO at 1-888-451-8426 or (905) 624-6241 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.