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October 05, 2020

Please read the following Closure Advisory in its entirety to ensure that you understand the instructions that apply to your circumstances. If you are uncertain how to proceed, please contact TICO's Claims Department at 1-888-451-8426 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Gideon Travel & Tours Ltd o/a Gideon Travel Agency located in Etobicoke, Ontario which sold mainly customized tours including pilgrimage tours and cruises voluntarily terminated its registration under the Ontario Travel Industry Act, 2002 to operate as an Ontario travel retailer on Monday, October 05, 2020.  This travel agency is no longer in business.

Consumers with bookings:

Travel Compensation Fund and Claims

Standard Claims

Consumers who have not travelled and outstanding refunds:

Consumers who purchased future travel services directly from Gideon Travel Agency and who do not have confirmed bookings or consumers who have not received a refund for travel services cancelled or recently cancelled due to the pandemic  may request a claim form from TICO against the Ontario Travel Compensation Fund. Consumers may request a claim form by contacting TICO directly at 1-888-451-8426 or (905) 624-6241 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Please note that there is a legislated 6 month claim filing deadline date for claims. The filing deadline date is April 6, 2021.

Filing a claim against the Ontario Travel Industry Compensation Fund

Please note the claim filing deadline listed above. Claims received at TICO beyond the filing deadline dates will not be valid. Therefore, it is important to submit your claim prior to the filing deadlines.

Please be advised that the legislation requires claimants to explore all other possible options for reimbursement as part of the claims process.  Therefore, claimants who paid by credit card for the travel services not provided are required to do the following:

Should consumers have any questions or require clarification after reviewing this Closure Advisory, please feel free to contact TICO to review your circumstances and obtain some guidance on whether you may have an eligible claim against the Travel Compensation Fund and/or information as to whether or not your travel services are still available to be received. Consumers may contact TICO at 1-888-451-8426 or (905) 624-6241 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.