Headquarters in Latvia and Denmark

Please read the following Closure Advisory in its entirety to ensure that you apply the proper instructions to your circumstances. If you are uncertain as to how to proceed – Please contact TICO at 1-888-451-8426 or email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Primera Air with offices located Latvia and Denmark announced it ceased of operations as of October 01, 2018. 
 

Consumers who have purchased Primera Air travel services from a registered Ontario travel agency and have not received their travel services and have not been reimbursed may file a claim from the Ontario Travel Industry Compensation Fund: 

Consumers may request a claim form from TICO against the Travel Compensation Fund - This email address is being protected from spambots. You need JavaScript enabled to view it. to request a claim form or consumers may also contact TICO directly at 1-888-451-8426 or (905) 624-6241 or email: This email address is being protected from spambots. You need JavaScript enabled to view it. to request a claim form.

Please note that there is a legislated 6 month claim filing deadline.  The filing deadline is April 02, 2019.

Note: Consumers who have paid by credit card and who have been charged by the airline should contact their credit card company and request a refund as well as request a claim form from TICO.


Consumers who purchased their Primera Air travel services directly from the airline:

There is no provision under Ontario Regulation 26/05 pursuant to the Travel Industry Act, 2002 for a consumer to claim on the Travel Compensation Fund when they have purchased travel services directly from an airline.  TICO can only recommend that you contact your credit card company and request a refund or travel insurance company, if applicable.

 

Consumers who purchased their Primera Air travel services from an out-of-province travel agency (i.e. a travel agency located outside the province of Ontario):

There is no provision under Ontario Regulation 26/05 pursuant to the Travel Industry Act, 2002 for a consumer to claim on the Travel Compensation Fund when they have purchased travel services from an out-of-province travel agency.   TICO can only recommend that you contact your travel agency for further assistance and/or your credit card company and request a refund or travel insurance company, if applicable.
 

Should you have any questions or require further clarification, please contact TICO at 1-888-451-8426 or (905) 624-6241 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.