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Be sure to tell us what you think – wewant towork together
to build a better travel industry! Suggestions and comments
arewelcome at:
Tel:
905-624-6241
•
Toll:
1-888-451-TICO
Email:
tico@tico.ca
•
Website:
www.tico.ca
So what can YOU do?
Display your TICO registration everywhere you can: on your
website, in your emails, in your promotional materials and on
your invoices.
You can easily find everything you need to show that you’re
FANTASTICO in one handy place at tico.ca. Download the
“Language of TICO” promotional materials and the TICO logo
for all your print and digital needs.
Also, be sure to tell all your clients about the benefits of
booking with you:
• Because you are a TICO registered travel business, your
clients can be assured that you are required to comply
with the regulations of one of the most respected travel
industries in the world.
• You’ve met an education standard that ensures you know
exactly what your responsibilities are to your clients under
the Travel Industry Act.
• You will ensure your clients have full disclosure on:
• Total price
• Terms and conditions of the booking
• Availability of travel insurance, and
• Travel documentation for each person travelling.
• Your client’s travel investment is protected by a
Travel Compensation Fund.
Be sure to download and send your clients TICO’s
e-ticket stuffer found at www.tico.ca
YOU + TICO =
F
ANTA
S
TICO.
Registered by TICO
Decal
e-ticket stuffer
Wordmark
Ask us why.
Ontario travel agents are
FANTAS
TICO.
You’re good to go.
By booking your trip with a TICO registered travel agency,
you’re automatically protecting your travel investment.
Travel Industry Council of Ontario
2700Matheson Blvd. E., Suite 402, West Tower, Mississauga, ON L4W4V9
Tel: (905) 624-6241 | Fax: (905) 624-8631 | Toll: 1-888-451-TICO
Email: tico@tico.ca | Website: www.tico.ca
Regulation
TICO regulates the
Ontario travel industry.
Through mandatory registration of all Ontario travel agencies,
TICO ensures agencies adhere to the Ontario Travel Industry
Act. And that means they must follow the law.
That means things like proper invoicing and disclosure,
truthful advertising and financial compliance – and holding
your money in trust. We also see they meet educational
standards for the industry.
Monitoring
TICO inspects and monitors
Ontario travel agencies.
TICO makes sure the travel agencies you’re buying from follow
strict consumer protection laws, all backed by the Ontario
Travel Industry Act. TICO inspects and monitors all agencies,
and disciplines those that don’t follow these laws.
TICO promotes fair and ethical competition, supports a Code
of Ethics and encourages legislative and regulatory changes.
Refunds
TICO refunds money for services
you paid for but did not receive.
If you purchase travel services from a TICO registered travel
agency and you don’t receive those services because of
closure or bankruptcy, TICO helps.
If your cruise line, airline or even travel agency fails to
provide services you paid for, TICO gives refunds of up to
$5,000 per person. In certain circumstances, when travellers
are stranded, we even bring them home.
Compensation Fund coverage is subject to the provisions
of Ontario Regulation 26/05.
Complaints
TICO helps you out with
a complaints process.
We hope your travel always goes well, but if you’re not happy
and you and your travel agency can’t seem to resolve the
situation, we can help. But remember, if your agency isn’t
TICO registered, there’s not much we can do.
If you book with a TICO registered travel agency, TICO helps
with a complaints process, communicates with your travel
agency and makes sure the consumer protection laws were
properly followed.
Although we can’t impose a settlement or act as an
arbitrator, we make sure you’ve got a process to help solve
your concern.
Regulation
Complaints
Refunds
Monitoring
Regulation
Complaints
Refunds
Monitoring
Regulation
Complaints
Refunds
Monitoring
Regulation
Complaints
Refunds
Monitoring
And it’s easy because all travel
agencies operating in Ontario have
to be TICO registered. It’s the law.
TICO is consumer protection for your travel
investment – peace of mind for everyone who books
their trip with a TICO registered travel agency.
No matter where you travel, when you purchase
from a TICO registered travel agency, you have
comfort knowing TICO is there to help.
Here’s how: