A Proctor is an impartial 'supervisor' for the writing of the exam. His or her responsibility is to:

  • ensure the integrity of the writing of the exam
  • make certain that there are no disruptions
  • check the candidate's photo identification to ensure that they are the actual candidate registered to write the exam
  • make sure that the candidate completes their own exam
  • use established procedures to deal with issues that may arise during the writing of the exam

Finding a Proctor

Who can proctor the exam?

  • The key to finding a proctor is to ensure that there is not a conflict of interest
  • 'Conflict of Interest' in this context, means that the Proctor does not work for the same agency/organization as those who are writing the exam, and that there is no relationship between a Proctor and a candidate that could call into question the impartiality of the Proctor (e.g. spouse, relative, business partner etc.)
  • The proctor has reviewed the Proctor Guide and understands the important role they play in the exam process.

Please note: The Proctor Guide is being revised to remove all references to the CITC. In the interim, please disregard the references to the CITC website or contact information in the Guide. If you have any questions, please do not hesitate to contact TICO.

Examples of appropriate Proctors

Someone from outside the industry who fulfills the following criteria:

  1. maturity (i.e. the ability to oversee an exam)
  2. no interest in the subject matter (the person has no interest in studying or working in the travel industry)
  3. no conflict of interest (they have no relatives or friends in the exam sitting for they are being asked to proctor)
  • A person who qualifies as a passport guarantor, as long as this does not pose a conflict of interest. Please note that the Exam Proctor qualifications differ from the information on the passport guarantor website in that, for the purpose of Proctoring, a relative or spouse is not acceptable. Passport guarantor guidelines may be found at: http://www.ppt.gc.ca/cdn/section2.aspx
  • A Travel & Tourism Educator, or another academic whether active or retired, whether associated with the travel industry or not, provided there is no conflict of interest. However, if the Travel &Tourism Educator is required to write the Travel Counsellor Exam, or chooses to write this exam, then they must pass the exam first.
  • A Certified Travel Counsellor or Certified Travel Manager who does not work for the same agency or agency chain and has already passed the Travel Counsellor Exam, provided there is no conflict of interest.
  • An agency manager who does not work for the same agency or agency chain, and who has already passed the Travel Counsellor Exam, provided there is no conflict of interest.
  • A travel counsellor who has already passed the exam and does not work at the same agency, provided there is no conflict of interest.
  • TICO maintains a list of travel schools throughout Ontario which can offer a Proctored exam room from time to time.
  • TICO may be able to suggest a Proctor for candidates to contact, based on a list of Proctors used in the past. Contact This email address is being protected from spambots. You need JavaScript enabled to view it.

If you are uncertain of the Proctor details when you register for the TICO Exam, you may SAVE your information on the Registration form and then return to it when you are ready. When a proctor and time for the exam have been arranged, registrants should register with TICO at least 14 days prior to the exam sitting.

Please Note: TICO looks into all Proctor applications before determining their acceptability. If a candidate wishes to change a Proctor after TICO has already approved one, then TICO requires a minimum of 5 working days to process the new Proctor. If there are not 5 working days left before the scheduled exam date, the candidate may pay an expedited fee of $24.00 to have the new proctor approved in time for the exam, or if it is simply not possible to approve the new Proctor in time, then the matter will be treated as a Re-Schedule.