TICO - Publication & Resources

Publications & Resources

Industry Guidelines

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Disclosure Guidelines

DISCLOSURE PRIOR TO BOOKING
Section 36 of Ontario Regulation 26/05 pursuant to the Travel Industry Act, 2002 sets out the requirement that a travel agent must disclose certain information to a customer before completing a travel sale with the customer. This requirement must be met whether the travel agent is dealing with the consumer in person, on the phone or over the internet.

CONDITIONS OF TRAVEL
The agent must bring to the customer’s attention any conditions related to the purchase of travel services that the travel agent has reason to believe may affect the customer’s decision to purchase. This would include such conditions as construction at the resort, health or travel warnings. Read more by downloading the Guidelines for Disclosure in PDF format:

alt Guidelines for Disclosure

Advertising Guidelines

Under the Travel Industry Act, 2002 and Ontario Regulation 26/05, there are very strict advertising requirements to which Travel Industry Council of Ontario (TICO) registrants must adhere:

To ensure a fair and equitable marketplace for the travel industry and consumers, registrants are required to comply with the requirements outlined in the new Regulation... Read more by downloading the Advertising Guidelines for Ontario August 2008 in PDF format:

alt Advertising Guidelines

Outside Sales Reps

Many individuals and registered travel agents have questions about the ability to sell travel services through an outside sales representative / counsellor. Multiple sections of the Travel Industry Act, 2002 and Ontario Regulation 26/05 outline the provisions and the requirements of outside sales representatives to which registrants must adhere.  Read more by downloading the Guidelines for Outside Sales Representatives in PDF format:

 alt Guidelines for Outside Sales Representatives

 

Trust Accounting Guidelines - Retail

One of the purposes of the Travel Industry Act, 2002 is the protection of customer monies received for the purchase of travel services, including travel services to be provided by an air carrier.

"Trust Accounting" recognizes this purpose by considering that all customer monies received for travel services are deemed to be held in trust to be used only for the purchase of the travel services contracted for by the customer... Read more by downloading the Trust Accounting Guidelines for Retail in PDF format:

alt Trust Accounting Guidelines - Retail

Trust Accounting Guidelines - Wholesale

One of the purposes of the Travel Industry Act, 2002 is the protection of customer monies received for the purchase of travel services, including travel services to be provided by an air carrier.

"Trust Accounting" recognizes this purpose by considering that all customer monies received for travel services are deemed to be held in trust to be used only for the purchase of the travel services contracted for by the customer when the booking is accepted and the payment received. Any monies in a trust account are considered to not belong to the travel agent or wholesaler. These monies are received "with a direction", which by the nature of the transaction need not be... Read more by downloading the Trust Accounting Guidelines for Wholesalers in PDF format:

alt Trust Accounting Guidelines - Wholesale

TICO Fee Schedule

Section 3(1) of Ontario Regulation 26/05 provides that an application for registration or for renewal of registration as a travel agent or a travel wholesaler shall be accompanied by the relevant fee set by the administrative authority under clause 12 (1) (b) of the Safety and Consumer Statutes Administration Act, 1996. This Fee Schedule sets out TICO registration and renewal fees... Read more by downloading TICO's Fee Schedule in PDF format:

alt TICO's Fee Schedule

TICO Payment Schedule

Clause 12 (1) (c) of the Safety and Consumer Statutes Administration Act, 1996 allows TICO to set the payments that persons are required to make to the Compensation Fund. It is the TICO Board of Directors that approves the Payment Schedule and any changes to the contribution rates.

This Payment Schedule sets out TICO Compensation Fund Contribution Rates for travel agents and travel wholesalers... Read more by downloading TICO's Payment Schedule in PDF format:

alt TICO's Payment Schedule