Updated Closure Advisory - Spanair Ceases Operations
UPDATED as of: February 14, 2012
SPANAIR CEASES OPERATIONS
SPANAIR suspended all of its flights on January 28, 2012. On February 10, 2012 Spanair updated its information on its website for all consumers affected and advised that the airline is insolvent. Click here for the latest information on Spanair's website.
Consumers who paid by credit card company are still instructed to contact their credit card company to request a refund.
Consumers who have purchased a Spanair ticket with a future departure from an Ontario travel agency may file a claim from the Ontario Travel Industry Compensation Fund for reimbursement.
Consumers who have purchased their Spanair travel services from an registered Ontario travel agency:
Consumers may request a claim form from TICO against the Travel Compensation Fund - click here to request a claim form or consumers may also contact TICO directly at 1-888-451-8426 or (905) 624-6241 or email:
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to request a claim form. Consumers are advised to contact their travel agent for information and assistance with respect to any alternate travel arrangements that they may require.
Please note that there is a legislated 6 month claim filing deadline. The filing deadline is August 13, 2012.
All consumers who have paid by credit card and who have been charged by the airline should contact their credit card company and request a chargeback (refund) as well as request a claim form from TICO.
Consumers who purchased their Spanair travel services from an out-of-province travel agency (i.e. a travel agency located outside the province of Ontario) AND Consumers who purchased their Spanair travel services directly from the airline:
There is no provision under Ontario Regulation 26/05 pursuant to the Travel Industry Act, 2002 for a consumer to claim on the Compensation Fund when they have purchased travel services from an out-of-province travel agency or directly from an airline. TICO can only recommend that you contact your travel agency for further assistance and/or your credit card company and request a chargeback (refund), if applicable.
Should you have any questions or require further clarification, please contact TICO at 1-888-451-8426 or (905) 624-6241 or email:
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