TICO Education Standards - Overview of the Process
Every person in Ontario who is working for a retail travel agency and is selling travel services or providing travel advice to the public must, by law, meet the Industry's Education Standards, which came into effect on July 1, 2009. This includes industry supervisors and managers.
The second level of the program is for supervisors and managers. Every travel agency is required to name a Supervisor/Manager on their application for registration or renewal. This individual is the Supervisor/Manager “on record” with TICO. Please note that all supervisors and managers or other individuals who may wish to advance in the industry in the future are welcome and encouraged to take the exam. A combination exam is available for those wishing to write both the Travel Counsellor and the Supervisor/Manager exams at the same time.
NOTE: Successfully passing the TICO Education Standards Exam allows you to sell travel services or provide travel advice to the public on behalf of a TICO registered Ontario travel agency. It does not mean that you are licensed to sell travel services in Ontario. A pass certificate for the exam is not the same as a TICO Registration. If you are not working for a TICO registered travel agency and you wish to sell travel services in Ontario, you would need to contact TICO’s registration department to obtain a license before you can start selling travel services.
Summary of the Registration Process
There are 3 basic steps to register for your TICO exam:
1) CHOOSE a Proctor
You can choose from one of the approved Proctored Venues that we list on this website OR look for a proctor on your own based on the guidelines provided. You can also contact the TICO's Exam Coordinator: Heather Wilkins (Tel: (905) 624-6241 ext 257 or Toll free: 1-888-451-TICO (8426) ext 257) to provide a list of approved Proctors in your specific area.
2) ARRANGE an exam date and time
It's very important that you speak with your proctor to book a date and time. However, if you choose to only email the proctor, please make sure they confirm the exam date and time with you before you proceed with Step 3.
3) REGISTER Online
Once Steps 1 and 2 are completed, you must register online and provide payment to TICO at least 14 days in advance of your chosen exam date, by choosing either New Individual Registration, New Group Registration or Continue to Register or Register Re-write. Failure to provide payment to TICO 14 days in advance of your chosen exam date will result in your exam date having to be re-scheduled.
|1)||Review the FAQs for answers to general questions you may have, and to determine if you have the correct computer setup to receive the exam on-line.|
Download the Study Manual
Read the Proctor information. If you are writing as an individual, you will need to find a proctor. If you are writing in a group (5 or more people in one specific location) then one proctor may be used for the first 25 candidates in the group and one proctor will be required for each additional 15 candidates in the group.
Pick a date to write the exam.
Just a note that the TICO exam may be written any place, any time the candidate chooses. You need a computer, a browser, an internet connection and a proctor. You can write it at your office, in your home or elsewhere--it is up to you. However, if you do choose to write in an agency or office, you must ensure that the proctor can clearly see all the exam candidates at the same time. Venues where people are tucked away in cubicles or offices may need to have 2-3 proctors to supervise the exam. Also, if writing in an office/agency/home, the desks used to write the exam must be clear of all papers, files and books.
As a matter of convenience, TICO has also arranged for Proctored Venues where candidates may write the exam, if they so choose. Visit the Proctored Venue page and contact the schools directly to make arrangements.
Candidates must register with TICO at least 14 days prior to the exam date they have chosen.
Payment of Fees: The fee for each candidate registering for the Travel Counsellor Exam is $35.00.
The fee for each candidate registering for the Supervisor/Manager Exam is $35.00.
The fee for each candidate registering for the combined Travel Counsellor-Supervisor/Manager Exam is $50.00.
Prepare for the Exam:
Confirm your computer equipment meets the requirements and is in good working order.
It is the candidate's responsibility to ensure that the proper equipment is available. If you are unsure, speak with your office/agency technical advisor or take the computer compatibility test (see below).
Just a note that the TICO exam may be written any place, any time the candidate chooses. You need a computer, a brower, an internet connection and a proctor. You can write it at your office, in your home or elsewhere--it is up to you. As a matter of convenience, TICO has also arranged for Proctored Venues where candidates may write the exam, if they so choose. Visit the Proctored Venue page and contact the schools directly to make arrangements.
If you are writing in a group atmosphere, then the person who is in charge of the group must confirm the availability and working order of the equipment to be used.
The minimum recommended computer equipment for writing the exam is:
Write the exam on the selected date.
Wait for the Results: Results will be mailed (via Canada Post) to the person who wrote the exam, usually within 10 business days after the exam writing date. Please note that the time to submit the Third Party Authorization Form is when you submit the exam registration form. Once the exam is written, it is the candidate's responsibility to report any Pass/Fail results, as the need dictates.