TICO - Industry Info

Industry Info

Registering with TICO

If you are considering opening a new travel retail or travel wholesale business in Ontario, then you should be aware that all travel retailers (agencies) and travel wholesalers (tour operators) selling travel services in and from the Province of Ontario must be registered with TICO under the Travel Industry Act, 2002.   Find out more about the requirements of registering with TICO and how to make changes to existing TICO registrations.

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Financial Requirements

One of the requirements of being registered with TICO under the Travel Industry Act, 2002 is that travel retailers and travel wholesalers must meet certain financial criteria.  This includes filing financial statements with TICO at least annually, maintaining minimum working capital, trust accounts and make contributions to the Compensation Fund based on their sales.  Find out more about your company’s responsibilities under the Act.

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Outside Sales Representatives

Many individuals and registered travel agents have questions about the ability to sell travel services through an outside sales representative /  travel counsellor.  Find out what the criteria is to sell travel services as an Outside Sales Representative and what conditions must be met.

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Education Standards and Writing the TICO Exam

Every person who is working for a registered Ontario retail travel agency and is selling travel services or providing travel advice to the public must, by law, meet the TICO's Education Standards which came into effect on July 1, 2009. This includes Supervisors and Managers on a registrant's registration record with TICO. Find out more about TICO’s Education Standards and how to register to write the exam and download the free Study Manual.

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Disclosure and Invoicing Requirements

Whether in person, on the telephone or over the Internet, the legislation requires that travel agents must disclose certain information to a customer before completing a travel sale with the customer.  Travel agents are also required to promptly provide the customer with an invoice/receipt once the booking has been made and payment has been received by the travel agency.  Find out more about the disclosure requirements and what information should be included on your travel agency invoices.

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Advertising Requirements

Registering with TICOTo ensure a fair and equitable marketplace for the travel industry and consumers, Ontario travel retailers and travel wholesalers are required to comply with legislated advertising requirements.  This includes full price disclosure if advertising a price.  Find out how the rules apply to your advertisements and representations, including your website.

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