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These are unprecedented and dire times for travellers and the entire travel industry. Our hearts and thoughts go out to the people who have been affected by this unparalleled event and we appreciate the healthcare workers, local communities and governments around the world who are on the frontlines working to contain the coronavirus/COVID-19.

For our registrants, we acknowledge the extreme challenges underway for your businesses and employees, and recognize the incredible support you’re providing to assist consumers.

For consumers, we know the stress that comes with the uncertainty of cancelling or rebooking your existing travel plans. We’ve been hearing from many of you about the long wait times to speak with your travel provider. It’s a stressful time and Ontario’s travel agencies, websites and tour operators are here to support you. If your departure is not imminent, please consider waiting to call as requests are being processed based on the date of departure. These circumstances are unprecedented and travel companies are working to assist you as quickly as possible.

TICO is vigilantly monitoring the COVID-19 situation around the clock and considering all options.

At TICO, we have implemented measures to ensure our operations and staff remain available to provide service to consumers and registrants, while respecting the hygiene and social distancing practices requested by the authorities.

Fortunately, our technologies allow our team to work from our office, or remotely as the situation dictates. During this time, to get in touch with TICO, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 1-888-451-TICO (8426).

For credible information on how to protect yourself, what to do if you’re sick and how to recognize possible symptoms, check out Ontario.ca/coronavirus.

While we all work together to contain this virus, TICO will continue to support consumers with information, direction and support while also working with registrants with compassion and flexibility. We will continue to post any updates as they become available.

Regards,
Richard Smart
CEO and Registrar