This advisory, which is posted on TICO’s website, will be updated on a regular basis when new information becomes available.
 
Skyservice Airlines ceased operations as of today.  Skyservice Airlines operated charter flights to various destinations on behalf of some Ontario tour operators. The flights were sold as part of packaged holidays (air and accommodations) by travel agencies. Consumers who have purchased travel services from an Ontario registered travel agency should contact their travel agent for information with respect to any alternate travel arrangements or a refund.
 
Travel agents who have purchased packaged holidays with Skyservice flights and/or air only from a tour operator (travel wholesaler) registered in Ontario are instructed to contact the tour operator involved to obtain instructions with respect to obtaining a full refund or information regarding alternate travel arrangements for consumers in destination or with immediate/future departures.
 
In Ontario, Registrants who acquire travel services for the purpose of resale are required to provide alternate replacement travel services or a refund when a supplier fails to provide the travel services. 
 
The following sections of Ontario Regulation 26/05 apply:
 
Section 40:
A registrant who becomes aware that any of the following events has occurred shall promptly notify the travel agent or customer, as the case may be, and offer the customer the choice of a full and immediate refund or comparable alternate travel services acceptable to the customer:
1. The scheduled departure of any transportation that forms part of the travel services is delayed or advanced by 24 hours or more, unless the reason for the delay or advancing is one described in subsection (2).
(2) Paragraph 1 of subsection (1) does not apply if the delay or advancing is the result of,
(a) mechanical problems with a vehicle, ship or aircraft;
(b) safety considerations;
(c) weather conditions;
(d) a strike or lock-out; or
(e) force majeure.

Section 46:
 If a registrant acquires rights to travel services for resale to other registrants or to customers and the supplier fails to provide the travel services paid for by a customer, the registrant who acquired the rights for resale shall reimburse the customer or provide comparable alternate travel services acceptable to the customer.