The Ontario Travel Industry Compensation Fund is governed by Ontario Regulation 26/05 made under the Travel Industry Act, 2002. The Fund is totally financed by registered travel agents and travel wholesalers in Ontario and is administered by the Travel Industry Council of Ontario (TICO), whose Board of Directors determine whether a claim or a part of one, meets the requirements of the Regulation. The Board is comprised of individuals appointed by the Association of Canadian Travel Agencies - Ontario, the Canadian Association of Tour Operators, the Canadian Institute of Travel Counsellors, the Ontario Motor Coach Association, the Ministry of Small Business and Consumer Services and individuals elected by registered travel agents and wholesalers.
Subject to the Regulation, the Fund provides reimbursement of monies paid to an Ontario registered travel agent for travel services that are not provided due to the bankruptcy or insolvency of an Ontario registrant or an end supplier airline or cruise line, where a reimbursement has not otherwise been provided. As long as the consumer has dealt through a registered Ontario travel retailer, a claim may be filed against the Compensation Fund for the non-provision of travel services, even if payment was made directly to the travel supplier via credit card.
You can request a claim form to be sent to you by e-mail:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
The provisions are excerpts from the Travel Industry Act, 2002. To review the complete Travel Industry Act, 2002 click here.
